Luxury Brand Ambassador — Elevate Customer Experience

Brobston Group; Cypress (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized and inspiring shopping experience with a customer-first mindset. You will be part of a collaborative team, engaging with customers, understanding KPIs, and leveraging Polo Connect to connect shoppers with the brand's programs and products.

The role emphasizes fashion knowledge, exceptional service in fitting rooms, maintaining store standards, and supporting daily operations.

Qualifications

• Retail or similar high-volume environment experience preferred.
• Ability to communicate clearly with customers and store personnel.
• Ability to stand/walk for extended periods and handle flexible hours.

Responsibilities

• Provides excellent customer service with a customer-first mindset.
• Understands sales objectives and meets/exceeds individual KPI.
• Contributes to monthly/quarterly/annual sales plans with team collaboration.
• Connects customers via Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Educates customers on programs, initiatives, resources, and offerings.
• Assists in fitting rooms with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and back of house.
• Supports floor sets and replenishment.
• Participates in company trainings (compliance, product, talent development).
• Balances tasks while prioritizing the RL experience.
• Provides feedback to Management on product/opportunities.
• Maintains store visuals per guidelines.
• Supports a professional and positive work environment and upholds policies.
• Collaborates with colleagues to foster an inclusive team.

Skills

Retail experience

Customer service

Communication

Team player

Flexible schedule

Job description

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized and inspiring shopping experience with a customer-first mindset. You will be part of a collaborative team, engaging with customers, understanding KPIs, and leveraging Polo Connect to connect shoppers with the brand's programs and products.

The role emphasizes fashion knowledge, exceptional service in fitting rooms, maintaining store standards, and supporting daily operations.