Luxury Boutique Team Lead

CH Carolina Herrera; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Time-Off

Flexible Spending Account (FSA)

Life Insurance

Employee Discount

Job summary

CH Carolina Herrera in San Francisco seeks a Key Holder to elevate guest experiences with impeccable service and organized store operations. You will lead by example, coach teammates, manage client relationships, and uphold luxury standards across merchandising, communications, and daily tasks.

You will drive sales, develop product knowledge, and maintain a pristine boutique environment while ensuring operational excellence and brand integrity.

Qualifications

• Minimum 1 year of retail experience, preferably in luxury, premium, or fashion retail.
• Proven ability to achieve sales goals and deliver exceptional client experience.
• Strong interpersonal communication skills and ability to connect authentically with clients.
• Excellent product-presentation, styling, and storytelling abilities.
• Highly organized, detail-oriented, and committed to luxury boutique standards.

Responsibilities

• Serve as a role model by consistently demonstrating the brand’s values, service standards, and professional conduct.
• Support the development of new and existing team members through coaching, mentorship, and ongoing product knowledge reinforcement.
• Foster a collaborative, positive boutique environment that promotes teamwork, accountability, and continuous improvement.
• Support achievement of daily, weekly, and monthly boutique sales goals by understanding KPIs and achieving individual results.
• Leverage product knowledge, selling techniques, and client insights to convert opportunities into sales.
• Identify performance trends and contribute to strategic decision‑making.
• Deliver an exceptional, personalized client experience aligned with luxury‑retail standards.
• Maintain and grow the Client Book through thoughtful follow‑up and relationship‑driven service.
• Anticipate client needs with curated recommendations and elevated service.
• Conduct daily virtual fitting room pitches (per leadership directive)
• Continues ongoing education and product knowledge training; attends Train‑the‑Trainer sessions to further develop expertise
• Ensure all store operations are completed with professionalism and adherence to guidelines.
• Support inventory management, shipment processing, stock organization, and loss‑prevention.
• Uphold store readiness and maintain FOH/BOH excellence.
• Serve as a brand expert, inspiring the team with deep product knowledge and passion for the brand’s heritage.
• Execute visual merchandising directives with attention to detail.
• Ensure the sales floor is pristine, replenished, and aligned with guidelines.
• Protect brand identity through elevated presentation standards.
• Serve as a communication link between leadership and associates.
• Collaborate with peers and management to support store initiatives.
• Contribute insights and support boutique strategy and performance.

Skills

Clienteling

Sales goals

Product knowledge

Coaching

Attention to detail

Job description

CH Carolina Herrera in San Francisco seeks a Key Holder to elevate guest experiences with impeccable service and organized store operations. You will lead by example, coach teammates, manage client relationships, and uphold luxury standards across merchandising, communications, and daily tasks.

You will drive sales, develop product knowledge, and maintain a pristine boutique environment while ensuring operational excellence and brand integrity.