Luxury Boutique Operations Specialist

US04 Richemont North America, Inc.; Cabazon (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Richemont North America, Inc. is seeking a Stock & Inventory Specialist for a luxury boutique in California.

You will maintain stock accuracy, organize cycle counts, receive deliveries, manage store transfers, and support the day-to-day operations to protect inventory integrity and enhance profitability. The role requires retail experience, strong customer service focus, attention to detail, and the ability to multitask in a fast-paced luxury environment.

Qualifications

• Experience in retail sales; jewellery or high-end luxury product sales preferred.
• Strong understanding of customer service needs and priorities.
• Ability to establish and maintain effective relationships with customers and gain trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with ability to handle multiple tasks simultaneously.

Responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day
• Ensures good reception of deliveries from central warehouse and controls upon reception
• Manages and follows up on stock transfer between stores or stock sent for commercial activities
• Organizes end of season returns
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates
• Supports stock requests from team members
• Shares inventory results, consignment issues and all other topics to finance team
• Communicates with other stores on best practices and issues they may have encountered
• Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
• Supports the manager to formalise and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Skills

Retail sales experience

Customer service

Interpersonal communication

Attention to detail

Multitasking

Tools

Computer skills

Job description

Richemont North America, Inc. is seeking a Stock & Inventory Specialist for a luxury boutique in California.

You will maintain stock accuracy, organize cycle counts, receive deliveries, manage store transfers, and support the day-to-day operations to protect inventory integrity and enhance profitability. The role requires retail experience, strong customer service focus, attention to detail, and the ability to multitask in a fast-paced luxury environment.