Luxury Boutique Operations Specialist

US04 Richemont North America, Inc.; Costa Mesa (CA); On-site; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Benefits

401(k) with match

Paid Time Off

Wellness Reimbursement

Employee Assistance Program

Volunteer Days

Job summary

Richemont North America, Inc. – Chloé Boutique in Costa Mesa is seeking an organized Inventory Associate to maintain stock accuracy and support daily boutique operations, ensuring timely deliveries and orderly stockrooms.

You will collaborate with team members, assist with stock transfers, cycle counts, and follow Richemont processes to deliver an exceptional client experience in a luxury environment.

Qualifications

• Experience in luxury retail is a plus.
• Strong customer service orientation and relationship-building.
• Ability to manage multiple tasks with precision and speed.
• Familiarity with inventory management and stock control processes.

Responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts.
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day.
• Ensures good reception of deliveries from central warehouse and controls upon reception.
• Manages and follows up on stock transfer between stores or stock sent for commercial activities.
• Organizes end of season returns.
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates.
• Supports stock requests from team members.
• Shares inventory results, consignment issues and all other topics to finance team.
• Communicates with other stores on best practices and issues they may have encountered.
• Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact.
• Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
• Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Communication

Multi-tasking

Tools

POS Systems

Job description

Richemont North America, Inc. – Chloé Boutique in Costa Mesa is seeking an organized Inventory Associate to maintain stock accuracy and support daily boutique operations, ensuring timely deliveries and orderly stockrooms.

You will collaborate with team members, assist with stock transfers, cycle counts, and follow Richemont processes to deliver an exceptional client experience in a luxury environment.