Luxury Boutique Manager | Drive Sales & Service

US04 Richemont North America, Inc.; San Jose (CA); On-site; USD 115,000 - 130,000; Full time

Job summary

Montblanc Santa Clara, CA is seeking a Boutique Manager to execute the Montblanc brand and drive sales growth. You will lead and develop the sales team, coach on floor and backroom activities, and manage operational execution with a focus on delivering exceptional customer experiences.

The ideal candidate has 5+ years of luxury retail management, strong leadership, and proven ability to manage a P&L. Flexibility for evenings, weekends, and holidays is required; knowledge of SAP and CRM systems

Qualifications

• At least 5+ years of retail management experience.
• Affinity for luxury goods; watches and jewelry experience is a strong plus.
• Demonstrated leadership abilities.
• Ability to manage a P&L.
• Strong clienteling skills.
• Strong floor management skills.
• Resourceful; problem solver.
• Strong communicator.
• High level of etiquette - business and social.
• Highly customer oriented, results driven, goal oriented.
• Ability to work open availability including nights, weekends, and holidays.
• Ability to lift up to 20lbs.
• Computer Skills - Microsoft Office; SAP knowledge preferred; CRM systems.

Responsibilities

• Achieve sales budget and diversification targets.
• Recruit, develop, and retain sales associates.
• Maximize sales potential by coaching sales associate behaviors on the sales floor and in the back room.
• Develop and review sales associate performance goals.
• Create annual business plans.
• Provide the highest levels of customer service to stimulate sales growth.
• P & L management including monitoring and controlling boutique business expenses to improve results; manage controllable expenses.
• Manage operational execution (Policy and Procedure).
• Ensure Loss Prevention policies and practices are being followed.

Skills

Retail management

Luxury goods experience

P&L management

Clienteling

Leadership

Communication

Availability evenings/weekends/holidys

Physical ability

Microsoft Office

SAP knowledge

CRM systems

Tools

Microsoft Office

SAP

CRM systems

Job description

Montblanc Santa Clara, CA is seeking a Boutique Manager to execute the Montblanc brand and drive sales growth. You will lead and develop the sales team, coach on floor and backroom activities, and manage operational execution with a focus on delivering exceptional customer experiences.

The ideal candidate has 5+ years of luxury retail management, strong leadership, and proven ability to manage a P&L. Flexibility for evenings, weekends, and holidays is required; knowledge of SAP and CRM systems