Boutique Manager

Brobston Group; Santa Clara (CA); On-site; USD 70,000 - 105,000; Full time

Job summary

The Montblanc boutique in Santa Clara, operated by Brobston Group, seeks a Boutique Manager to lead brand execution, surpass sales targets, and diversify offerings. You will drive performance, customer service, and boutique profitability in a luxury retail setting.

Ideal candidates bring extensive luxury retail leadership, clienteling skills, and P&L experience, with availability for nights and weekends. Experience with watches/jewelry is a strong plus.

Qualifications

• At least 5 years of retail management experience.
• Affinity for luxury goods; watches/jewelry experience is a strong plus.
• Demonstrated leadership, P&L management, clienteling, and floor management.
• Strong communication, problem-solving, and customer-service orientation.
• Availability to work nights, weekends, and holidays; ability to lift up to 20 pounds.
• Expertise with Microsoft Office; SAP and CRM experience preferred.

Responsibilities

• Achieve sales budgets and diversification targets.
• Recruit, develop, retain, and coach sales associates, and review their performance goals.
• Create annual business plans and manage the boutique's profit and loss, including controllable expenses.
• Deliver exceptional customer service and maximize sales growth.
• Oversee operational execution and ensure loss prevention policies and procedures are followed.

Skills

Retail management

Leadership

Clienteling

Customer service

P&L management

Team coaching

Tools

Microsoft Office

SAP

CRM

Job description

Summary

The Boutique Manager leads the Montblanc boutique in Santa Clara, executing and promoting the brand while achieving sales and diversification targets. This role oversees team performance, customer service, profitability, and boutique operations.

Responsibilities

• Achieve sales budgets and diversification targets.
• Recruit, develop, retain, and coach sales associates, and review their performance goals.
• Create annual business plans and manage the boutique's profit and loss, including controllable expenses.
• Deliver exceptional customer service and maximize sales growth.
• Oversee operational execution and ensure loss prevention policies and procedures are followed.

Requirements

• At least 5 years of retail management experience.
• Affinity for luxury goods; watches and jewelry experience is a strong plus.
• Demonstrated leadership, P&L management, clienteling, and floor management skills.
• Strong communication, problem-solving, and customer-service orientation.
• Availability to work nights, weekends, and holidays; ability to lift up to 20 pounds.
• Expertise with Microsoft Office; SAP and CRM experience preferred.