Sales Associate

US04 Richemont North America, Inc.; San Jose (CA); On-site; USD 30,307 - 35,817; Full time

Job summary

Montblanc boutique in Santa Clara is seeking a Sales Associate who will achieve individual sales objectives and deliver outstanding customer service, by building relationships with clients, maintaining product knowledge, and supporting store operations. You will develop a network of clientele, capture client information, provide exceptional service, and contribute to the store's aesthetic quality.

The role requires standing on the sales floor most of the day and occasional lifting or shelving

Qualifications

• Experience in retail sales; luxury/jewelry sales preferred.
• Strong understanding of customer service needs and priorities.
• Ability to build and maintain effective customer relationships.
• Excellent interpersonal, communication, and computer skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Bilingual English and Mandarin preferred.

Responsibilities

• Achieve preset sales objectives.
• Develop and maintain a network of clientele.
• Capture client information and update relationship records to promote boutique sales.
• Provide exceptional customer service and develop expertise in simple pen repair and after-sales service techniques.
• Maintain the aesthetic quality of the store.
• Stand on the sales floor for 90% of the workday.
• Reaching to access products stored in cabinets or on shelves.
• Bending to access products stored in cabinets.
• Occasional use of a ladder to reach product.
• Unpack and lift large boxes of product as needed.

Skills

Retail sales

Customer service

Relationship building

Communication

Attention to detail

Multi-tasking

Mandarin

Job description

Sales Associate

Location: Santa Clara, California

Reports to: Boutique Manager

Overview

The Sales Associate is responsible for achieving individual sales objectives and delivering outstanding customer service within the Montblanc boutique. The role involves building relationships with clients, maintaining product knowledge, and supporting store operations.

Responsibilities

• Achieve preset sales objectives.
• Develop and maintain a network of clientele.
• Capture client information and update relationship records to promote boutique sales.
• Provide exceptional customer service and develop expertise in simple pen repair and after‑sales service techniques.
• Maintain the aesthetic quality of the store.
• Stand on the sales floor for 90% of the workday.
• Reaching to access products stored in cabinets or on shelves.
• Bending to access products stored in cabinets.
• Occasional use of a ladder to reach product.
• Unpack and lift large boxes of product as needed.

Qualifications

• Previous retail sales experience; jewelry or luxury product sales preferred.
• Strong understanding of customer service needs and priorities.
• Ability to build and maintain effective customer relationships.
• Excellent interpersonal, communication, and computer skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Bilingual in English and Mandarin preferred.

Compensation & Benefits

Hourly Range: $22–$26/hr (overall compensation will be determined based on skills and experience).

Richemont offers a comprehensive benefits program that includes medical, dental, and vision coverage, health savings accounts, flexible spending accounts, life insurance, disability benefits, a 401(k) with employer match, paid time off, wellness reimbursement, and an employee assistance program. Employees are encouraged to contribute to their local communities through volunteer days off.