Luxury Retail Boutique Manager - P&L & Team Leadership

Brobston Group; Santa Clara (CA); On-site; USD 70,000 - 105,000; Full time

Job summary

The Montblanc boutique in Santa Clara, operated by Brobston Group, seeks a Boutique Manager to lead brand execution, surpass sales targets, and diversify offerings. You will drive performance, customer service, and boutique profitability in a luxury retail setting.

Ideal candidates bring extensive luxury retail leadership, clienteling skills, and P&L experience, with availability for nights and weekends. Experience with watches/jewelry is a strong plus.

Qualifications

• At least 5 years of retail management experience.
• Affinity for luxury goods; watches/jewelry experience is a strong plus.
• Demonstrated leadership, P&L management, clienteling, and floor management.
• Strong communication, problem-solving, and customer-service orientation.
• Availability to work nights, weekends, and holidays; ability to lift up to 20 pounds.
• Expertise with Microsoft Office; SAP and CRM experience preferred.

Responsibilities

• Achieve sales budgets and diversification targets.
• Recruit, develop, retain, and coach sales associates, and review their performance goals.
• Create annual business plans and manage the boutique's profit and loss, including controllable expenses.
• Deliver exceptional customer service and maximize sales growth.
• Oversee operational execution and ensure loss prevention policies and procedures are followed.

Skills

Retail management

Leadership

Clienteling

Customer service

P&L management

Team coaching

Tools

Microsoft Office

SAP

CRM

Job description

The Montblanc boutique in Santa Clara, operated by Brobston Group, seeks a Boutique Manager to lead brand execution, surpass sales targets, and diversify offerings. You will drive performance, customer service, and boutique profitability in a luxury retail setting.

Ideal candidates bring extensive luxury retail leadership, clienteling skills, and P&L experience, with availability for nights and weekends. Experience with watches/jewelry is a strong plus.