Luxury Boutique Key Holder — Sales & Clientele

Richemont; Chicago (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Maternity leave top-up

Volunteer days off

Job summary

Montblanc Chicago, part of Richemont, seeks a Key Holder to drive sales and deliver exceptional client experiences in a luxury retail environment. You will develop clientele, maintain boutique aesthetics, and manage after-sales service basics while supporting management and ensuring loss prevention.

The role requires strong product knowledge across collections, excellent interpersonal skills, and ability to work nights, weekends, and holidays. Fluency in English and Spanish is preferred.

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently adding information to further promote boutique relationships and sales.
• Possess strong product knowledge of the various collections.
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handles communication with corporate office in absence of management.
• Responsible for ensuring loss prevention procedures are followed according to protocol
• Handle transfers in absence of management

Skills

Retail sales

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Microsoft Office

Job description

Montblanc Chicago, part of Richemont, seeks a Key Holder to drive sales and deliver exceptional client experiences in a luxury retail environment. You will develop clientele, maintain boutique aesthetics, and manage after-sales service basics while supporting management and ensuring loss prevention.

The role requires strong product knowledge across collections, excellent interpersonal skills, and ability to work nights, weekends, and holidays. Fluency in English and Spanish is preferred.