Key Holder

Brobston Group; Central Valley (NY); On-site; USD 38,000 - 56,000; Full time

Job summary

Brobston Group boutique role serving Montblanc clients requires strong luxury retail experience and bilingual English/Spanish communication. The candidate will build client relationships, maintain store standards, and support after-sales service in a fast-paced luxury environment.

Open availability for nights, weekends, and holidays is expected, with the ability to stand for long periods and handle light lifting. Training and product knowledge are emphasized for superior client service.

Qualifications

• Previous retail sales experience; jewelry or luxury product sales preferred.
• Strong customer service and communication skills.
• Fluency in English and Spanish.
• Ability to stand for most of the workday and lift boxes as needed.

Responsibilities

• Achieve sales objectives and develop clientele.
• Capture client information and strengthen boutique relationships.
• Provide outstanding customer service and maintain product knowledge.
• Maintain the store's aesthetic quality and open or close the boutique as needed.
• Support pen repair and after-sales service, loss prevention, transfers, and corporate communication when management is absent.

Skills

Retail sales

Customer service

Interpersonal skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

College degree preferred

Tools

Computer skills

Job description

Summary

The Key Holder supports boutique sales and customer relationships while helping maintain store standards and operations. This role serves Montblanc clients through product knowledge, personalized service, and client development.

Responsibilities

• Achieve sales objectives and develop clientele.
• Capture client information and strengthen boutique relationships.
• Provide outstanding customer service and maintain strong product knowledge.
• Maintain the store's aesthetic quality and open or close the boutique as needed.
• Support pen repair and after-sales service, loss prevention, transfers, and corporate communication when management is absent.

Requirements

• Previous retail sales experience; jewelry or luxury product sales experience is preferred.
• Strong customer service, interpersonal, communication, computer, and multitasking skills.
• High school diploma or equivalent; college degree preferred.
• Open availability for nights, weekends, and holidays; fluency in English and Spanish.
• Ability to stand for most of the workday and reach, bend, use a ladder, and lift boxes as needed.