Luxury Boutique Experience Specialist

Richemont Iberia SL; Santa Clara (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision programs

Job summary

Cartier North America in Santa Clara is seeking a Boutique Assistant to support the client experience in a luxury retail environment. You will assist front-of-house and back-of-house teams, help with appointment prep, product presentation, and sales finalization, and contribute to a seamless, personalized guest journey.

The role emphasizes hospitality, attentiveness to client needs, and collaboration with management to maintain Cartier's high standards. Weekends and retail hours required.

Qualifications

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Responsibilities

• Build extraordinary client experiences through hospitality excellence
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed
• Enhance the boutique environment
• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
• Assist client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.

Job description

Cartier North America in Santa Clara is seeking a Boutique Assistant to support the client experience in a luxury retail environment. You will assist front-of-house and back-of-house teams, help with appointment prep, product presentation, and sales finalization, and contribute to a seamless, personalized guest journey.

The role emphasizes hospitality, attentiveness to client needs, and collaboration with management to maintain Cartier's high standards. Weekends and retail hours required.