Luxury Boutique Client Experience Assistant

US04 Richemont North America, Inc.; Troy (MI); On-site; USD 42,981,000 - 63,039,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Internal mobility opportunities

Job summary

Richemont North America, Inc. invites applications for a Boutique Assistant to deliver exceptional client experiences in a luxury Cartier environment.

The role supports front-of-house and back-of-house teams to create memorable client journeys aligned with Maison values, including hospitality, curiosity, and service excellence. You will assist with appointment preparation, client entertainment, product presentation, and wrap/gifting services while maintaining boutique standards and contributing

Qualifications

• Experience in luxury retail or hospitality is a plus.
• Proficient in MS Office; SAP knowledge preferred.

Responsibilities

• Create extraordinary client experiences through hospitality excellence.
• Support front and back-of-house activities to ensure seamless client interactions.
• Assist with appointment setup and client entertainment, product presentation, and wrap/gifting services.
• Support daily boutique operations including stock and event preparation.

Skills

Luxury retail

Customer service

Hospitality

Tools

MS Office

SAP

Job description

Richemont North America, Inc. invites applications for a Boutique Assistant to deliver exceptional client experiences in a luxury Cartier environment.

The role supports front-of-house and back-of-house teams to create memorable client journeys aligned with Maison values, including hospitality, curiosity, and service excellence. You will assist with appointment preparation, client entertainment, product presentation, and wrap/gifting services while maintaining boutique standards and contributing