Lux Boutique Concierge: Elite Client Experience

US04 Richemont North America, Inc.; Santa Clara (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellbeing program

Job summary

Cartier North America in Valley Fair, CA, seeks a Boutique Assistant to deliver a 360‑degree client experience grounded in Cartier values. You will support front‑of‑house and back‑of‑house activities, from appointment prep to product presentation, in a luxury boutique environment.

The role emphasizes hospitality, excellence in service, and a strong client focus. Candidates with luxury retail or hospitality experience, strong computer skills, and an ability to work weekends will thrive,

Qualifications

• Experience in luxury retail, service or hospitality preferred.
• Excellent computer skills and MS Office
• SAP knowledge is a plus

Responsibilities

• Build extraordinary client experiences through hospitality excellence
• Promote a warm and welcoming boutique environment to enhance the client journey
• Assist the boutique team front-of-house and back-of-house with activities for seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed
• Enhance the boutique environment
• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas

Skills

Luxury retail experience

Customer service

Hospitality

MS Office experience

SAP knowledge

Tools

MS Office

SAP

Job description

Cartier North America in Valley Fair, CA, seeks a Boutique Assistant to deliver a 360‑degree client experience grounded in Cartier values. You will support front‑of‑house and back‑of‑house activities, from appointment prep to product presentation, in a luxury boutique environment.

The role emphasizes hospitality, excellence in service, and a strong client focus. Candidates with luxury retail or hospitality experience, strong computer skills, and an ability to work weekends will thrive,