Luxury Boutique Concierge & Client Experience

Richemont Iberia SL; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Van Cleef and Arpels in Atlanta seeks a client-focused ambassador to deliver exceptional service in a luxury retail environment. A Bachelor’s degree in Fashion, Retail, or related field, or equivalent experience in retail or customer service, is preferred.

You will greet customers, direct visitors, and respond to inquiries via Email and Chat, supporting hours, repair queries, and general staff-assisted service.

Qualifications

• Bachelor’s degree or 1+ year in retail, contact centre or customer service is expected.
• Proficiency with Microsoft Office is required.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet customers in a timely, professional, and engaging manner.
• Direct visitors to the appropriate person within the boutique and manage inbound calls.
• Provide written responses to inquiries via Email and Chat on hours and repair processes.

Skills

Communication skills

Multilingual abilities

Education

Bachelor’s degree in Fashion, Retail, or related field

Tools

Microsoft Office

Job description

Van Cleef and Arpels in Atlanta seeks a client-focused ambassador to deliver exceptional service in a luxury retail environment. A Bachelor’s degree in Fashion, Retail, or related field, or equivalent experience in retail or customer service, is preferred.

You will greet customers, direct visitors, and respond to inquiries via Email and Chat, supporting hours, repair queries, and general staff-assisted service.