Luxury Boutique Client Services Specialist

LVMH; Miami (FL); On-site; USD 42,000 - 61,000; Full time

Job summary

LVMH's Christian Dior Couture boutique in the Miami Design District seeks a Client Service Representative to manage daily client service functions, oversee POS, aftersales, and inventory, and support boutique operations under the Boutique Leadership Team. This full-time role requires delivering exceptional service and strong product knowledge to a luxury clientele.

Ideal candidates have 3+ years in luxury retail cashiering, flexibility for nights, weekends, and holidays, and excellent

Qualifications

• 3+ years of retail cashiering experience, with a luxury background preferred.
• Ability to work a full-time schedule including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization and follow-through skills.

Responsibilities

• Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls.
• Assist in packing or wrapping customers’ merchandise.
• In partnership with Boutique Leadership Team, manage all customer exchanges or returns.
• Communicate customer requests and feedback to management.
• Accurately complete all opening and closing procedures including securing all cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Provide support when needed to the selling floor.
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area.
• Support in general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other operational tasks as needed.

Skills

Retail cashiering

Luxury retail

Customer service

Job description

LVMH's Christian Dior Couture boutique in the Miami Design District seeks a Client Service Representative to manage daily client service functions, oversee POS, aftersales, and inventory, and support boutique operations under the Boutique Leadership Team. This full-time role requires delivering exceptional service and strong product knowledge to a luxury clientele.

Ideal candidates have 3+ years in luxury retail cashiering, flexibility for nights, weekends, and holidays, and excellent