Luxury Boutique Client Services Specialist

Christian Dior Couture; McLean (VA); On-site; USD 38,000 - 60,000; Full time

Job summary

Christian Dior Couture in McLean, VA seeks a Client Service Representative to oversee day-to-day client service operations in the boutique. You will manage the POS system, aftersales, phone inquiries, cash handling, inventory, loss prevention, client service and assist in boutique operations in partnership with Boutique Leadership.

You will greet customers, deliver outstanding service, maintain product knowledge, handle exchanges/returns, support floor merchandising and safety duties; regular

Qualifications

• 3+ years of retail cashiering experience, luxury background preferred.
• Proven ability to deliver outstanding customer service and product knowledge.
• Strong interpersonal, communication, organization and follow-through skills.
• Able to stand for long periods and lift/move merchandise and fixtures.

Responsibilities

• Ensure each customer receives outstanding service in a friendly, welcoming environment.
• Ring and handle cash transactions accurately; maintain cash/receipts integrity.
• Answer phones with proper etiquette; relay messages and inquiries.
• Assist in packing/wrapping merchandise and processing exchanges/returns.
• Maintain orderly register area and stock supplies; support floor merchandising and housekeeping.
• Provide support to selling floor and participate in inventories.

Skills

Retail cashiering

Luxury retail

Customer service

Communication

Physical stamina

Tools

POS system

Job description

Christian Dior Couture in McLean, VA seeks a Client Service Representative to oversee day-to-day client service operations in the boutique. You will manage the POS system, aftersales, phone inquiries, cash handling, inventory, loss prevention, client service and assist in boutique operations in partnership with Boutique Leadership.

You will greet customers, deliver outstanding service, maintain product knowledge, handle exchanges/returns, support floor merchandising and safety duties; regular