Lux Boutique Client Advisor & Brand Ambassador

LVMH; Washington (District of Columbia); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Christian Dior Couture seeks a Client Advisor in Washington DC City Center to deliver exceptional luxury service and drive personal sales while cultivating lasting client relationships. You’ll master product knowledge, support merchandising, and coordinate with leadership to resolve client needs.

The role emphasizes client development, troubleshooting, and proactive outreach to a diverse client base, including international clients, with a focus on achieving sales goals and elevating the

Qualifications

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Responsible for store security procedures, including locking and securing the premises, as needed.

Responsabilités

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and KPIs including KPI metrics such as Sales Volume, Units per Transaction and Average Dollar per Transaction
• Maintain a strong drive for results and a positive, team-first attitude
• Act as a brand ambassador both within and beyond the boutique environment
• Provide best-in-class service in person, over the phone and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences
• Anticipate client needs and deliver tailored product recommendations and styling guidance
• Support floor moves, merchandising, and housekeeping as needed
• Locate merchandise at other boutiques and process charge-send sales per Company guidelines
• Participate in inventory and cycle counts and protect boutique assets
• Assist in packing or wrapping customers’ merchandise when necessary

Connaissances

Retail sales

Client service

Communication

Team player

Flexibility

Description du poste

Christian Dior Couture seeks a Client Advisor in Washington DC City Center to deliver exceptional luxury service and drive personal sales while cultivating lasting client relationships. You’ll master product knowledge, support merchandising, and coordinate with leadership to resolve client needs.

The role emphasizes client development, troubleshooting, and proactive outreach to a diverse client base, including international clients, with a focus on achieving sales goals and elevating the