Luxury Boutique Client Experience Specialist

Christian Dior Couture; Miami (NM); On-site; USD 35,000 - 52,000; Full time

Job summary

Christian Dior Couture in the United States is seeking a Client Service Representative for the boutique. You will manage Client Service functions, oversee the POS system, Aftersales, phone communications, cash integrity, inventory control, and loss prevention while supporting boutique operations.

The role emphasizes delivering exceptional service, accurate cash handling, and collaboration with leadership to ensure smooth daily operations in a luxury environment.

Qualifications

• 3+ years of retail cashiering experience, luxury background preferred.
• Ability to work full-time including nights, weekends and holidays.
• Strong interpersonal, communication, organization and follow-through skills.
• Physical ability to stand for long periods and move boxes/fixtures.
• Willingness to adhere to all company policies and procedures.

Responsibilities

• Greet customers and provide outstanding service to create a welcoming environment.
• Accurately ring on registers and maintain cash/media at the registers.
• Answer phones with proper etiquette and transfer calls when needed.
• Assist in packing/wrapping merchandise and handling exchanges/returns.
• Support boutique leadership and participate in inventories and merchandising tasks.

Skills

Retail cashiering

Customer service

POS system

Luxury retail

Job description

Christian Dior Couture in the United States is seeking a Client Service Representative for the boutique. You will manage Client Service functions, oversee the POS system, Aftersales, phone communications, cash integrity, inventory control, and loss prevention while supporting boutique operations.

The role emphasizes delivering exceptional service, accurate cash handling, and collaboration with leadership to ensure smooth daily operations in a luxury environment.