Luxury Boutique Client Experience Lead

Christian Dior Couture; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Christian Dior Couture in Chicago seeks a Client Service Representative to manage daily client service functions in a luxury Boutique. Responsibilities include overseeing the POS system, aftersales, phone communications, cash integrity, inventory, and loss prevention, while supporting all boutique operations as needed.

The role requires 3+ years of retail cashiering experience, preferably in luxury, with a willingness to work full-time including nights, weekends, and holidays; strong

Qualifications

• 3+ years of retail cashiering experience, with a luxury background preferred.
• Ability to work a full-time schedule including varied hours, nights, weekends and holidays.
• Strong interpersonal, communication, organization and follow-through skills.
• Physical ability to stand for extended periods and lift/move merchandise and fixtures.

Responsibilities

• Ensure each customer receives outstanding service in a friendly, welcoming environment.
• Accurately ring on registers and maintain cash and media at the registers.
• Answer inquiries with proper telephone etiquette and transfer calls when needed.
• Assist in packing or wrapping merchandise and managing exchanges/returns.
• Communicate customer requests and feedback to management and support Boutique operations.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Tools

POS system

Job description

Christian Dior Couture in Chicago seeks a Client Service Representative to manage daily client service functions in a luxury Boutique. Responsibilities include overseeing the POS system, aftersales, phone communications, cash integrity, inventory, and loss prevention, while supporting all boutique operations as needed.

The role requires 3+ years of retail cashiering experience, preferably in luxury, with a willingness to work full-time including nights, weekends, and holidays; strong