Luxury Bellperson – Guest Experience & Luggage Expert

Montage Laguna Beach; South Carolina; On-site; USD 22,000 - 30,000; Full time

Job summary

Montage Laguna Beach is seeking a Bellperson to support the Rooms leadership team by delivering exceptional guest experiences and managing the full-cycle luggage service. You will engage guests throughout the hotel and act as a proactive business partner aligned with the company’s goals and values.

Ideal candidates bring at least two years in customer service and prefer luxury-hotel experience; English fluency is essential.

Qualifications

• Minimum of two years' experience in customer service.
• Must be able to speak, read, write and understand English.
• High School Diploma or equivalent.
• Luxury hotel experience preferred.
• Prior Bell position experience preferred.

Responsibilities

• Assisting with full-cycle guest luggage program.
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed.
• Working knowledge about hotel rooms, services and features and relaying information to guests.
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.

Skills

Customer service

English proficiency

Hospitality basics

Education

High School Diploma or equivalent

Job description

Montage Laguna Beach is seeking a Bellperson to support the Rooms leadership team by delivering exceptional guest experiences and managing the full-cycle luggage service. You will engage guests throughout the hotel and act as a proactive business partner aligned with the company’s goals and values.

Ideal candidates bring at least two years in customer service and prefer luxury-hotel experience; English fluency is essential.