Bellperson

Montage Laguna Beach; South Carolina; On-site; USD 22,000 - 30,000; Full time

Job summary

Montage Laguna Beach is seeking a Bellperson to support the Rooms leadership team by delivering exceptional guest experiences and managing the full-cycle luggage service. You will engage guests throughout the hotel and act as a proactive business partner aligned with the company’s goals and values.

Ideal candidates bring at least two years in customer service and prefer luxury-hotel experience; English fluency is essential.

Qualifications

• Minimum of two years' experience in customer service.
• Must be able to speak, read, write and understand English.
• High School Diploma or equivalent.
• Luxury hotel experience preferred.
• Prior Bell position experience preferred.

Responsibilities

• Assisting with full-cycle guest luggage program.
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed.
• Working knowledge about hotel rooms, services and features and relaying information to guests.
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.

Skills

Customer service

English proficiency

Hospitality basics

Education

High School Diploma or equivalent

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The Bellperson position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

QUALIFICATIONS

• Minimum of two years' experience in customer service
• Must be able to speak, read, write and understand English, the primary language used in the workplace
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

PHYSICAL REQUIREMENTS

Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.