Luxury Beauty Education & Training Leader, NA

L'Occitane En Provence; New York (NY); Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Employee discount

Zusammenfassung

L'Occitane en Provence is seeking an Education & Training Manager, North America, to shape a best-in-class education strategy across retail and field teams, elevating product knowledge, selling excellence, and brand experience. You will design scalable programs, partner with Retail Leadership and Marketing, translate brand vision into learning experiences, and drive measurable business results.

The role requires strong leadership, creativity, travel as needed, and a passion for luxury

Qualifikationen

• 7–10+ years of experience in beauty education or training.
• Commercially driven education leader with a passion for luxury retail, skincare, and talent development.
• Proven ability to lead, mentor, and develop high‑performing education teams.
• Deep knowledge of skincare, ingredients, and luxury retail selling techniques.
• Strong experience designing and delivering both in‑person and digital learning programs.
• Confident presenter with strong facilitation and storytelling skills; camera‑ready for live, virtual, and recorded formats.
• Analytical mindset with the ability to translate performance data and field insights into action.
• Highly collaborative, influential partner who leads through credibility and inspiration.
• Ability to travel as needed.

Aufgaben

• Develop and execute North America education strategy aligned with brand vision and business objectives.
• Lead the annual training roadmap, including product launches, core curriculum, certifications, and skill-building initiatives.
• Identify performance and capability gaps, designing scalable education solutions to drive commercial results.
• Manage, mentor, and develop education team members, including field trainers, facilitators, and content creators.
• Design engaging, high-impact education content across live, virtual, and digital formats (including short‑ and long‑form video).
• Create and record product demonstrations and e‑learning modules for retail teams and retail partner beauty advisors.
• Translate complex ingredient science and product benefits into compelling, client‑friendly storytelling.
• Partner with Marketing to transform innovation pipelines into impactful product launch education.
• Build and maintain digital learning libraries, certification programs, and masterclass level content.
• Partner with Retail Leadership to elevate selling behaviors and customer experience standards.
• Develop train‑the‑trainer programs to effectively scale education across regions.
• Conduct in-store visits to evaluate education effectiveness and inform continuous improvement.
• Support key retail moments including launches, events, and peak selling seasons with targeted education strategies.
• Lead onboarding for new hires, ensuring strong brand immersion and foundational selling excellence.
• Represent the brand at press, editor, influencer, and industry events, delivering compelling product education.
• All other duties or projects as assigned

Kenntnisse

Commercially driven education leader

Skincare knowledge

Talent development

Presentation & storytelling

Analytical mindset

Travel readiness

Ausbildung

Bachelor's Degree in related field

Jobbeschreibung

L'Occitane en Provence is seeking an Education & Training Manager, North America, to shape a best-in-class education strategy across retail and field teams, elevating product knowledge, selling excellence, and brand experience. You will design scalable programs, partner with Retail Leadership and Marketing, translate brand vision into learning experiences, and drive measurable business results.

The role requires strong leadership, creativity, travel as needed, and a passion for luxury