Regional Senior Training Manager

Panerai; New York (NY); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Panerai is hiring a Regional Senior Training Manager based in New York. This role involves planning and implementing training activities for Retail and Partners across North America. The ideal candidate will have 7 to 10 years in the luxury industry, with at least 5 years in retail training, and excellent communication skills.

Members of the training team will be responsible for creating tailored training content, managing a training budget, and assisting with onboarding programs. The salary range for this position is $130,000 to $150,000 annually and is bonus eligible.

Qualifications

• 7 to 10 years in the luxury industry with proven field/sales experience.
• 5+ years in retail training.
• Excellent communication and public speaking skills.

Responsibilities

• Define local yearly training roadmap.
• Design and deliver engaging training sessions.
• Manage the training budget according to regional priorities.

Skills

Luxury retail experience

Retail training expertise

Intercultural communication

Public speaking

Proficient in PowerPoint

Proficient in Excel

Job description

Role Overview

Reporting to the Brand President the Regional Senior Training Manager is responsible for the successful planning and implementation of all Retail, Partners and Teams training activities across North America.

Responsibilities

• Define local yearly training roadmap, in line with strategic market priorities and HQ guidelines, building a long-term vision for team growth & development
• Work closely with HQ to support the development of strong localized training content relevant for the North American business
• Design and deliver engaging in-person (in-class and in-store) and virtual training sessions, alongside individual coaching to enhance skills, performance & motivation, focusing on:
• • Brand and product knowledge & luxury culture
  • Clienteling and selling soft skills (emotional intelligence and managing client expectations)
  • Key profiles empowerment and retail management upskilling
• Establish a strong partnership with Commercial Directors and Boutique Managers to secure day-to-day coaching follow up while providing guidance and support, including tailored training plans by boutique
• Extensive utilization of data analytics such as CRM data, NPS, mystery shopping scores, etc to track results to support the creation of strong action plans with clear results
• Act as a strong business partner & key contributor on global and regional projects, including local retail initiatives (active participation in monthly retail & commercial calls)
• Maintain detailed reporting of all trainings, follow up on participants' training path, monitoring the efficiency of training and achievements while individualizing development action plans along with the respective managers
• Plan and execute a Maison onboarding program for new joiners, in compliance with Headquarters’ guidelines
• Strong collaboration with International Training Manager and continuous exchanges/feedback with L&D content creator
• Training Budget Management (plan and monitor) according to priorities and needs of the region
• Utilize mystery shopping insights to strengthen training content and development

Qualifications

• 7 to 10 years in the luxury industry with proven field/sales experience within luxury boutiques, of which 5+ years in retail training is a must
• Strong knowledge of the North American luxury retail landscape
• Excellent communication skills with vast intercultural competences and a collaborative and empathetic mindset; strong public speaker, ability to motivate and inspire audiences, eager to share field expertise to make others shine
• Demonstrated ability to effectively influence and persuade audiences and stakeholders
• Motivated by people development, retail & overall sales-related projects. You are passionate about retail, relationships, building on a strong emotional intelligence & a value business-oriented mindset
• Excellent collaborative mindset to partner with local and HQ teams
• Driven by impact & performance culture
• Self-motivator, works autonomously with good organizational skills, capacity to manage several projects and deadlines simultaneously
• Very strong knowledge of Office tools (especially PowerPoint & Excel)
• Exceptional English communications skills, both written and verbal
• Open to travel extensively throughout North America, at 50-70% of the time

Salary Range: $130,000 to $150,000 (Annual)

Role is bonus eligible.