Luxury Retail L&D Manager - North America Training

Longchamp; New York (NY); On-site; USD 145,000 - 165,000; Full time

Job summary

Longchamp is seeking an experienced Learning and Development Manager to elevate the brand's retail standards across North America. You will design, deliver, and implement comprehensive, globally aligned training programs focused on Longchamp's Universe, covering product knowledge, selling ceremony and essential brand fundamentals.

Working collaboratively with boutiques and head office stakeholders, the role drives consistent brand messaging and ensures an exceptional client journey, including

Qualifications

• Minimum 10 years’ working experience in retail including training experience.
• Luxury retail experience is preferred.
• Mobility to make frequent business trips to North America.
• Excellent communication, presentation and facilitation skills.

Responsibilities

• Organize, deliver, and monitor training programs for retail teams.
• Deliver corporate training programs in line with global guidance.
• Monitor retail performance outcomes and provide ongoing support.
• Align training action plans with retail business directions and goals.
• Nurture category expertise and styling skills for field coaching.
• Organize field coaching sessions for new hires and managers.
• Guarantee application of brand standards and procedures on the field.
• Monitor field coaching to ensure staff follow training adaptations.
• Analyze service/Sales KPI and identify areas for improvement.
• Conduct regular boutique visits to assess training needs.
• Partner with central teams to refine training materials for local markets.
• Follow up and update training administrative tasks.

Skills

Training delivery

Presentation

Facilitation

MS Office

Tools

PowerPoint

Excel

Job description

Longchamp is seeking an experienced Learning and Development Manager to elevate the brand's retail standards across North America. You will design, deliver, and implement comprehensive, globally aligned training programs focused on Longchamp's Universe, covering product knowledge, selling ceremony and essential brand fundamentals.

Working collaboratively with boutiques and head office stakeholders, the role drives consistent brand messaging and ensures an exceptional client journey, including