Manager, Retail Education and Training (Contract)

L'Occitane En Provence; New York (NY); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Employee discount

Résumé du poste

L'Occitane en Provence is seeking an Education & Training Manager, North America, to shape a best-in-class education strategy across retail and field teams, elevating product knowledge, selling excellence, and brand experience. You will design scalable programs, partner with Retail Leadership and Marketing, translate brand vision into learning experiences, and drive measurable business results.

The role requires strong leadership, creativity, travel as needed, and a passion for luxury

Qualifications

• 7–10+ years of experience in beauty education or training.
• Commercially driven education leader with a passion for luxury retail, skincare, and talent development.
• Proven ability to lead, mentor, and develop high‑performing education teams.
• Deep knowledge of skincare, ingredients, and luxury retail selling techniques.
• Strong experience designing and delivering both in‑person and digital learning programs.
• Confident presenter with strong facilitation and storytelling skills; camera‑ready for live, virtual, and recorded formats.
• Analytical mindset with the ability to translate performance data and field insights into action.
• Highly collaborative, influential partner who leads through credibility and inspiration.
• Ability to travel as needed.

Responsabilités

• Develop and execute North America education strategy aligned with brand vision and business objectives.
• Lead the annual training roadmap, including product launches, core curriculum, certifications, and skill-building initiatives.
• Identify performance and capability gaps, designing scalable education solutions to drive commercial results.
• Manage, mentor, and develop education team members, including field trainers, facilitators, and content creators.
• Design engaging, high-impact education content across live, virtual, and digital formats (including short‑ and long‑form video).
• Create and record product demonstrations and e‑learning modules for retail teams and retail partner beauty advisors.
• Translate complex ingredient science and product benefits into compelling, client‑friendly storytelling.
• Partner with Marketing to transform innovation pipelines into impactful product launch education.
• Build and maintain digital learning libraries, certification programs, and masterclass level content.
• Partner with Retail Leadership to elevate selling behaviors and customer experience standards.
• Develop train‑the‑trainer programs to effectively scale education across regions.
• Conduct in-store visits to evaluate education effectiveness and inform continuous improvement.
• Support key retail moments including launches, events, and peak selling seasons with targeted education strategies.
• Lead onboarding for new hires, ensuring strong brand immersion and foundational selling excellence.
• Represent the brand at press, editor, influencer, and industry events, delivering compelling product education.
• All other duties or projects as assigned

Connaissances

Commercially driven education leader

Skincare knowledge

Talent development

Presentation & storytelling

Analytical mindset

Travel readiness

Formation

Bachelor's Degree in related field

Description du poste

Job Summary

As Education & Training Manager, North America, you are accountable for shaping and delivering a best‑in‑class education strategy that elevates product knowledge, selling excellence, and brand experience across all retail and field teams. You will design and execute scalable education programs that inspire, engage, and empower teams to deliver exceptional customer experiences while driving commercial performance.

You serve as a strategic partner to Retail Leadership, Marketing, and cross‑functional stakeholders, translating brand vision, innovation, and ingredient science into impactful learning experiences. This role requires strong leadership presence, creative execution, and the ability to connect education excellence with measurable business results.

Job Responsibilities

• Education Strategy & Leadership
  • Develop and execute a comprehensive North America education strategy aligned with brand vision and business objectives
  • Lead the annual training roadmap, including product launches, core curriculum, certifications, and skill‑building initiatives
  • Identify performance and capability gaps, designing scalable education solutions to drive commercial results
  • Manage, mentor, and develop education team members, including field trainers, facilitators, and content creators
• Curriculum Development & Content Creation
  • Design engaging, high‑impact education content across live, virtual, and digital formats (including short‑ and long‑form video)
  • Create and record product demonstrations and e‑learning modules for retail teams and retail partner beauty advisors
  • Translate complex ingredient science and product benefits into compelling, client‑friendly storytelling
  • Partner with Marketing to transform innovation pipelines into impactful product launch education
  • Build and maintain digital learning libraries, certification programs, and masterclass level content
• Field & Retail Enablement
  • Partner closely with Retail Leadership to elevate selling behaviors and customer experience standards
  • Develop train‑the‑trainer programs to effectively scale education across regions
  • Conduct in‑store visits to evaluate education effectiveness and inform continuous improvement
  • Support key retail moments including launches, events, and peak selling seasons with targeted education strategies
  • Lead onboarding for new hires, ensuring strong brand immersion and foundational selling excellence
  • Represent the brand at press, editor, influencer, and industry events, delivering compelling product education
• Performance Measurement & Continuous Improvement
  • Establish and track KPIs to measure education impact (sell‑through, conversion, ATV, product mix)
  • Analyze performance data and field feedback to refine education strategy and content
  • Drive continuous improvement in training relevance, delivery, and effectiveness
• Cross‑Functional Collaboration
  • Partner with Marketing on product launch education and campaign alignment
  • Collaborate with all channel partners to ensure best‑in‑class storytelling and education execution
  • Act as a trusted brand ambassador both internally and externally
• All other duties or projects as assigned

Requirements

Education

• Bachelor's Degree in related field

Experience & Skills

• Commercially driven education leader with a passion for luxury retail, skincare, and talent development
• 7–10+ years of experience in beauty education or training
• Proven ability to lead, mentor, and develop high‑performing education teams
• Deep knowledge of skincare, ingredients, and luxury retail selling techniques
• Strong experience designing and delivering both in‑person and digital learning programs
• Confident presenter with strong facilitation and storytelling skills; camera‑ready for live, virtual, and recorded formats
• Analytical mindset with the ability to translate performance data and field insights into action
• Highly collaborative, influential partner who leads through credibility and inspiration
• Ability to travel as needed

What We Offer

• Generous employee discount to use on all your favorite L’Occitane en Provence product

L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive‑minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation.