Luxury Bar Manager — Guest Experience Leader

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Early Wage Access

Paid Time Off

401(k) employer match

Job summary

The Pfister Hotel in Milwaukee seeks a Bar Manager to lead Milwaukee's iconic gathering spaces with elegance and exceptional service. You will supervise all bar operations, develop teams, and drive profitability while maintaining top-tier guest experiences.

Responsibilities include recruiting and coaching staff, managing schedules, collaborating with culinary and hotel leadership, and using POS systems to analyze revenue and control costs.

Qualifications

• Progressive leadership experience in F&B, preferably hotel-based.
• Strong guest service orientation and discretion in high-profile settings.
• Experience managing budgets, labor, and inventory controls.

Responsibilities

• Lead and oversee all aspects of Bar operations, ensuring exceptional service standards, operational excellence, and memorable guest experiences.
• Provide operational leadership and support across other Food & Beverage outlets and hotel functions as needed, fostering collaboration, maintaining service excellence, and ensuring seamless guest experiences throughout the property.
• Recruit, interview, onboard, train, coach, and develop team members while fostering a culture of engagement, accountability, and continuous improvement.
• Drive exceptional guest satisfaction by proactively engaging with guests, anticipating needs, resolving concerns with professionalism, and promoting hotel amenities and services.
• Partner with culinary, front office, and hotel leadership teams to ensure seamless execution of food and beverage service, special events, VIP experiences, and daily operations.
• Manage departmental financial performance by monitoring revenues, labor costs, inventory controls, operating expenses, and productivity metrics to achieve profitability goals.
• Utilize POS and hotel operating systems to accurately process transactions, analyze revenue trends, generate reports, and support informed business decisions.
• Maintain the highest standards of food quality, beverage presentation, cleanliness, safety, and service execution.
• Create and maintain departmental schedules, establish performance expectations, conduct evaluations, and implement corrective actions when necessary.

Skills

Leadership experience

Guest service excellence

Budgeting & forecasting

Staff development

Hospitality industry knowledge

Tools

POS systems

Reporting tools

Hospitality tech platforms

Job description

The Pfister Hotel in Milwaukee seeks a Bar Manager to lead Milwaukee's iconic gathering spaces with elegance and exceptional service. You will supervise all bar operations, develop teams, and drive profitability while maintaining top-tier guest experiences.

Responsibilities include recruiting and coaching staff, managing schedules, collaborating with culinary and hotel leadership, and using POS systems to analyze revenue and control costs.