Luxury Front Desk Supervisor — Lead Guest Experience

Marcus Hotels & Resorts

Milwaukee (WI)

On-site

USD 25,000 - 28,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Competitive pay

401(k) Employer Match

Paid Time Off

Employee meals

Room discounts

Health benefits for full-time

Job summary

The Pfister Hotel in Milwaukee is seeking an experienced front office leader to supervise guest services and uphold luxury standards. You will train and coach front desk teams, resolve guest concerns, and coordinate with housekeeping and reservations to deliver an exceptional guest experience.

We value flexibility, strong communication, and a proven hospitality leadership background. This full-time, hourly role offers competitive pay and benefits, with opportunities to grow within Marcus Hotels

Qualifications

Previous front office or hospitality leadership experience.
Strong customer service, communication, and problem-solving skills.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Experience with hotel property management systems preferred.

Responsibilities

Supervise front desk operations to ensure efficient check-in, check-out, guest services, and adherence to luxury hospitality standards.
Lead, train, and support front desk associates, providing ongoing coaching, performance feedback, and operational guidance.
Resolve guest concerns and service recovery situations promptly and professionally, maintaining high levels of guest satisfaction.
Monitor daily operations, including room assignments, shift coverage, cash handling, and compliance with hotel policies and procedures.
Collaborate with housekeeping, reservations, bell services, and other departments to ensure seamless communication and an outstanding guest experience.