Luxury Spa Services Supervisor - Guest Experience Leader

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 25,000 - 55,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts at Marcus Hotels &`

Discounts at Marcus Hotels & Resorts F

Free parking

Employee appreciation programs

Job summary

The Pfister Hotel in Milwaukee, part of Marcus Hotels & Resorts, seeks a Spa Services Supervisor to lead daily spa and salon operations and support staff development. You will assist the Spa Director and Salon Manager, ensuring guest and associate experiences are distinctly superior.

Join a team with a rich legacy of gracious service and a commitment to excellence, with opportunities for growth across Marcus properties. This is a full-time, hourly role with commission-based pay.

Qualifications

• Experience supervising spa or salon operations.
• Ability to train, mentor, and support staff in daily operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Spa Director and Salon Manager in supervising daily spa and salon operations.
• Assist with scheduling, staffing adjustments, and coordination of services across spa departments.
• Act as Manager-on-Duty (MOD) as assigned, ensuring smooth guest and staff experiences.
• Train and mentor team members to ensure consistency in service and professionalism.
• Assist with onboarding, performance feedback, and progress reporting for new associates.
• Support retail sales initiatives by attending product trainings and helping educate associates.
• Monitor cleanliness, sanitation, and readiness of spa and salon spaces, ensuring compliance with standards.
• Assist with inventories and supply ordering for spa and salon operations.
• Help coordinate group bookings, special events, and interdepartmental communication.
• Promote a positive work environment through leadership, communication, and professionalism.
• Perform other duties as assigned to support the Well Spa + Salon leadership team.

Skills

Spa supervision

Staff training

Customer service

Scheduling

Communication

Tools

Spa scheduling software

Job description

The Pfister Hotel in Milwaukee, part of Marcus Hotels & Resorts, seeks a Spa Services Supervisor to lead daily spa and salon operations and support staff development. You will assist the Spa Director and Salon Manager, ensuring guest and associate experiences are distinctly superior.

Join a team with a rich legacy of gracious service and a commitment to excellence, with opportunities for growth across Marcus properties. This is a full-time, hourly role with commission-based pay.