Luxury Front Desk Supervisor — Guest Experience Leader

Marcus Hotels Inc; Milwaukee (WI); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Paid time off

Discounted on-site self-parking

401(k) employer match

Employee assistance programs

Room discounts across Marcus Hotels &

Discounts at Marcus Hotels & Resorts (

Job summary

The Pfister Hotel in Milwaukee, a member of Marcus Hotels & Resorts, seeks a Front Office Supervisor to lead our luxury front desk team and elevate guest experiences. You will coach associates, resolve service issues, and coordinate with housekeeping, reservations, and bell services to ensure seamless operations and exceptional hospitality.

We offer competitive pay, benefits, and growth opportunities across Marcus Hotels. Join a historic property known for gracious service and impeccable style.

Qualifications

• Previous hotel front office or hospitality leadership experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Experience with hotel property management systems preferred.

Responsibilities

• Supervise front desk operations to ensure efficient check-in, check-out, guest services, and adherence to luxury hospitality standards.
• Lead, train, and support front desk associates, providing ongoing coaching, performance feedback, and operational guidance.
• Resolve guest concerns and service recovery situations promptly and professionally, maintaining high levels of guest satisfaction.
• Monitor daily operations, including room assignments, shift coverage, cash handling, and compliance with hotel policies and procedures.
• Collaborate with housekeeping, reservations, bell services, and other departments to ensure seamless communication and an outstanding guest experience.

Skills

Front desk leadership

Customer service

Communication

Problem-solving

Tools

Hotel PMS

Job description

The Pfister Hotel in Milwaukee, a member of Marcus Hotels & Resorts, seeks a Front Office Supervisor to lead our luxury front desk team and elevate guest experiences. You will coach associates, resolve service issues, and coordinate with housekeeping, reservations, and bell services to ensure seamless operations and exceptional hospitality.

We offer competitive pay, benefits, and growth opportunities across Marcus Hotels. Join a historic property known for gracious service and impeccable style.