Luxury Auto Service Manager - Lead Highline Team

Jaffarian Volvo Toyota; Haverhill (MA); Sur place; USD 150 000 - 200 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health insurance

401(k) plan

PTO and holidays

Career growth

Employee discounts

Modern facility

Air-conditioned shop

Résumé du poste

Jaffarian Volvo Toyota in Haverhill, MA seeks an experienced Automotive Service Manager to lead our luxury/highline service department. This hands-on role focuses on building, coaching, and optimizing a high-performing team, delivering exceptional customer satisfaction and driving productivity in a modern fixed-operations environment.

This position requires strong leadership and a proven ability to mentor staff, manage multiple priorities, and uphold manufacturer guidelines while fostering

Qualifications

• Proven leadership experience in a dealership service department.
• Strong customer-service mindset and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Oversee service department operations and ensure efficient workflow.
• Mentor and develop service advisors, technicians, and staff.
• Improve processes to boost productivity and profitability.
• Build strong customer relationships to drive retention.
• Ensure compliance with policies, safety standards, and manufacturer guidelines.
• Collaborate with parts and sales to optimize performance.
• Prepare and manage budgets, forecasts, and reports.

Connaissances

Leadership

Customer service

Communication

Dealership operations

Outils

Reynolds & Reynolds

Xtime

Description du poste

Jaffarian Volvo Toyota in Haverhill, MA seeks an experienced Automotive Service Manager to lead our luxury/highline service department. This hands-on role focuses on building, coaching, and optimizing a high-performing team, delivering exceptional customer satisfaction and driving productivity in a modern fixed-operations environment.

This position requires strong leadership and a proven ability to mentor staff, manage multiple priorities, and uphold manufacturer guidelines while fostering