Service Concierge

Jaffarian Toyota; Haverhill (MA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401K

Employee discounts on vehicle services and parts

Opportunities for growth and development

Positive work environment

Job summary

Jaffarian Toyota in Haverhill, MA, is seeking a highly organized and detail-oriented Service Concierge. This position requires a commitment to excellent customer service in a fast-paced automotive environment. Responsibilities include greeting customers, scheduling service appointments, and coordinating with technicians to ensure smooth operations.

We offer a competitive hourly wage of $20.00-$25.00, health benefits, and opportunities for growth within the Jaffarian Automotive Group. Join us to be part of a dynamic team focused on customer satisfaction.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail oriented with a customer-focused attitude.

Responsibilities

• Greet and assist service customers promptly and courteously.
• Schedule service appointments and manage customer communications.
• Coordinate with technicians and service advisors to ensure smooth workflow.

Skills

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Detail oriented with a customer-focused attitude

Ability to work in a fast-paced environment

Proficiency with computer systems

Tools

Scheduling software

Job description

The team at Jaffarian Volvo Toyota is looking for a dynamic, organized and detail oriented individual to join our team and grow within our organization as a Service Concierge. This role is based in Haverhill, MA, and offers a competitive hourly wage of $20.00-$25.00, paid weekly. If you are passionate about delivering excellent customer service and thrive in a fast-paced automotive environment, we invite you to become part of the Jaffarian Automotive Group.

Responsibilities

• Greet and assist service customers promptly and courteously.
• Schedule service appointments and manage customer communications.
• Coordinate with technicians and service advisors to ensure smooth workflow.
• Provide detailed information about services offered and pricing.
• Maintain accurate records of customer interactions and service requests.
• Assist in managing waiting area and service desk appearance.
• Support service team with administrative tasks as needed.

Requirements

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail oriented with a customer-focused attitude.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Proficiency with computer systems and scheduling software is a plus.

Benefits

• Competitive hourly wage of $20.00-$25.00, paid weekly.
• Health, Dental and Vision Insurance
• 401K
• Opportunities for growth and development within the Jaffarian Automotive Group.
• Positive work environment with a supportive management team.
• Employee discounts on vehicle services and parts.
• State of the art facility

About the Company

Jaffarian Automotive is a 4th generation family owned dealership. We are customer-first with a focus on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in creating a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and coming back.