Automotive Service Manager

Jaffarian Toyota; Haverhill (MA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company match

Employee discounts on vehicle purchases

Opportunities for career growth

Job summary

Jaffarian Volvo Toyota in Haverhill, MA is seeking an experienced Automotive Service Manager to lead our luxury service department. This role requires a hands-on leader adept at building and optimizing a high-performing team. The company is committed to providing exceptional customer experiences and operational excellence.

Key responsibilities include managing service operations, mentoring staff, and fostering strong customer relationships. We offer a competitive salary, comprehensive benefits including health insurance and retirement plans, and opportunities for professional development.

Qualifications

• Proven experience as an Automotive Service Manager or similar role in a dealership.
• Strong leadership skills with a record of developing high-performing teams.
• Deep understanding of automotive repair and service operations.

Responsibilities

• Oversee all service department operations for efficient workflow.
• Manage and mentor service advisors and technicians.
• Develop strong customer relationships to drive retention.

Skills

Leadership skills

Customer service

Automotive repair knowledge

Ability to manage multiple priorities

Tools

Dealership Management Systems (DMS)

Reynolds & Reynolds

Xtime

Job description

Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA. We are not looking for someone to “run a desk.” We are looking for a hands‑on leader who can build, coach, and optimize a high‑performing service department. This is a unique opportunity to join the oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long‑term customer relationships. If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you.

Responsibilities

• Oversee all service department operations to ensure efficient workflow and customer satisfaction
• Manage and mentor service advisors, technicians, and support staff
• Maintain and improve service processes to increase productivity and profitability
• Develop and maintain strong customer relationships to drive retention and repeat business
• Ensure compliance with company policies, safety standards, and manufacturer guidelines
• Collaborate with parts and sales departments to optimize overall dealership performance
• Prepare and manage service department budgets, forecasts, and reports

Requirements

• Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
• Strong leadership skills with a track record of developing high‑performing teams
• Deep understanding of automotive repair, diagnostics, and service operations
• Excellent communication and customer service skills, especially in high‑line environments
• Ability to manage multiple priorities in a fast‑paced, performance‑driven setting
• Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
• Valid driver’s license and ability to meet company driving requirements

Benefits

• Competitive salary range: $150,000–$200,000 per year, paid weekly
• Health, dental, and vision insurance plans
• Paid time off and holidays
• 401(k) retirement savings plan with company match
• Opportunities for career growth and professional development
• Employee discounts on vehicle purchases and services
• Fully air‑conditioned shop
• State‑of‑the‑art facility
• On‑site air‑conditioned body shop

About the Company

Jaffarian Automotive is a 4th‑generation, family‑owned dealership group and one of the most established automotive organizations in New England. We are customer‑first, focused on modern, no‑pressure service and sales experiences. We invest in technology, training, and people who take pride in delivering a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and loyal for generations. We are building a modern fixed operations environment where great people can thrive, grow, and lead.