Automotive Service Manager - Customer Experience Leader

Manhattan Motorcars Group; Westport (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan

Paid sick time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Flexible Work Schedule

Job summary

Volvo Cars Westport is seeking a talented and detail-oriented Service Manager to ensure a bright future for their franchise. The ideal candidate will be personable, energetic, and possess technical automotive knowledge.

This position involves managing customer experiences, overseeing technicians, and ensuring high-quality service delivery while maintaining positive relationships with clients. The company offers a range of benefits including a 401K Plan, medical, dental, and vision coverage, and

Qualifications

• Technical automotive knowledge required.
• Demonstrated ability to manage others.
• Organized and friendly personality essential.
• Dealership experience preferred.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience.
• Manage and hire technicians and service advisors.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries.
• Spend quality time building relationships with customers.

Skills

Technical automotive knowledge

Ability to manage others

Organized and friendly personality

Dealership experience

Job description

Volvo Cars Westport is seeking a talented and detail-oriented Service Manager to ensure a bright future for their franchise. The ideal candidate will be personable, energetic, and possess technical automotive knowledge.

This position involves managing customer experiences, overseeing technicians, and ensuring high-quality service delivery while maintaining positive relationships with clients. The company offers a range of benefits including a 401K Plan, medical, dental, and vision coverage, and