Automotive Service Manager

Jaffarian Volvo Toyota; Haverhill (MA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) plan

PTO and holidays

Career growth

Employee discounts

Modern facility

Air-conditioned shop

Job summary

Jaffarian Volvo Toyota in Haverhill, MA seeks an experienced Automotive Service Manager to lead our luxury/highline service department. This hands-on role focuses on building, coaching, and optimizing a high-performing team, delivering exceptional customer satisfaction and driving productivity in a modern fixed-operations environment.

This position requires strong leadership and a proven ability to mentor staff, manage multiple priorities, and uphold manufacturer guidelines while fostering

Qualifications

• Proven leadership experience in a dealership service department.
• Strong customer-service mindset and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee service department operations and ensure efficient workflow.
• Mentor and develop service advisors, technicians, and staff.
• Improve processes to boost productivity and profitability.
• Build strong customer relationships to drive retention.
• Ensure compliance with policies, safety standards, and manufacturer guidelines.
• Collaborate with parts and sales to optimize performance.
• Prepare and manage budgets, forecasts, and reports.

Skills

Leadership

Customer service

Communication

Dealership operations

Tools

Reynolds & Reynolds

Xtime

Job description

Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA. We are not looking for someone to “run a desk.” We are looking for a hands-on leader who can build, coach, and optimize a high-performing service department. This is a unique opportunity to join the oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long-term customer relationships. If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you.

Responsibilities

• Oversee all service department operations to ensure efficient workflow and customer satisfaction
• Manage and mentor service advisors, technicians, and support staff
• Maintain and improve service processes to increase productivity and profitability
• Develop and maintain strong customer relationships to drive retention and repeat business
• Ensure compliance with company policies, safety standards, and manufacturer guidelines
• Collaborate with parts and sales departments to optimize overall dealership performance
• Prepare and manage service department budgets, forecasts, and reports

Requirements

• Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
• Strong leadership skills with a track record of developing high-performing teams
• Deep understanding of automotive repair, diagnostics, and service operations
• Excellent communication and customer service skills, especially in highline environments
• Ability to manage multiple priorities in a fast-paced, performance-driven setting
• Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
• Valid driver’s license and ability to meet company driving requirements

Benefits

• Competitive salary range: $150,000-$200,000 per year, paid weekly
• Health, dental, and vision insurance plans
• Paid time off and holidays
• 401(k) retirement savings plan with company match
• Opportunities for career growth and professional development
• Employee discounts on vehicle purchases and services
• Fully air-conditioned shop
• State-of-the-art facility
• On-site air-conditioned body shop

About The Company

Jaffarian Automotive is a 4th-generation, family-owned dealership group and one of the most established automotive organizations in New England. We are customer-first, focused on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in delivering a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and loyal for generations. We are building a modern fixed operations environment where great people can thrive, grow, and lead.