Luxury Auto Service Advisor - World-Class Customer Care

Jackie Cooper Imports, Inc.; Tulsa (OK); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Cooper Auto Group is seeking a Service Advisor to act as the main liaison between customers, managers, and technicians in our Tulsa dealership. You will listen to customer concerns, diagnose service needs, and coordinate repairs to ensure timely, accurate delivery.

The ideal candidate has a high school diploma or GED, automotive training or experience, and at least one year of dealer-level or large facility experience, with an unrestricted driver's license and a clean record.

Qualifikationen

• High school diploma or GED required.
• Post-secondary automotive training or equivalent work experience preferred.
• One year of dealer-level or large facility experience preferred.
• Unrestricted driver's license and clean driving record.
• Strong technical and customer service performance record.
• Ability to deliver world-class customer service.

Aufgaben

• Serve as primary point-of-contact for service and repair matters.
• Listen to customer problems and arrange for service/repairs.
• Set and manage expectations on service delivery with customers and technicians.
• Ensure vehicle repairs are explained and performed right the first time.
• Maintain professional appearance and customer service standards.

Kenntnisse

Communication skills

Customer service

Problem-solving

Interpersonal skills

Teamwork

Ausbildung

High school diploma or GED

Post-secondary automotive training or experience

Tools

CDK

Jobbeschreibung

Cooper Auto Group is seeking a Service Advisor to act as the main liaison between customers, managers, and technicians in our Tulsa dealership. You will listen to customer concerns, diagnose service needs, and coordinate repairs to ensure timely, accurate delivery.

The ideal candidate has a high school diploma or GED, automotive training or experience, and at least one year of dealer-level or large facility experience, with an unrestricted driver's license and a clean record.