Service Manager

JACKIE COOPER IMPORTS OF TULSA LTD; Tulsa (OK); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D coverage

Disability insurance

Employee Assistance Program

Job summary

Cooper Auto Group, a luxury brand service leader in Tulsa, OK, seeks a skilled Service Manager to oversee all service department activities. You will lead technicians, advisors, and support staff to deliver exceptional customer experiences and maintain brand standards.

The role requires at least five years in automotive service management, with two in luxury/high‑performance environments. Strong leadership, budgeting, diagnostics, and communication skills are essential.

Qualifications

• Minimum 5 years of automotive service management experience; luxury/high‑performance preferred.
• At least 2 years in luxury or high‑performance vehicle service management; imports experience a plus.
• Proven leadership to motivate and develop a high‑performing team.
• Strong knowledge of luxury-brand vehicles and maintenance requirements.
• Excellent customer service orientation and interpersonal skills.
• Proficiency in diagnostic techniques and repair procedures; financial management/budgeting knowledge.

Responsibilities

• Lead and manage the service department team (technicians, advisors, support staff).
• Ensure delivery of superior customer service and high satisfaction levels.
• Oversee scheduling, workflow, and quality control across service operations.
• Analyze financial performance and report to upper management; manage department budgeting.
• Stay up‑to‑date with luxury vehicle technologies and service procedures.
• Collaborate with Sales and Parts to ensure seamless operations and customer experience.
• Handle complex customer issues and maintain relationships with key clients.
• Ensure compliance with manufacturer brand standards and regulations.

Skills

Service management

Leadership

Customer service

Budgeting

Diagnostics

Communication

Luxury vehicles

Team development

Education

Bachelor's degree in related field

Job description

Automotive Service Manager-Luxury Imports Brand9393 S Memorial Dr, Tulsa, OK 74133, USAFull-timeCompany DescriptionCooper Auto Group is a family-owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!Job DescriptionWe are seeking a highly-skilled and experienced Luxury brand Service Manager to join our team in Tulsa, Oklahoma. As a Luxury Brand Service Manager, you will be responsible for overseeing all aspects of the service department, ensuring exceptional customer satisfaction, and maintaining the highest standards of quality in the manufacturer's vehicle maintenance and repair.Lead and manage the service department team, including technicians, advisors, and support staffEnsure delivery of superior customer service and maintain high levels of customer satisfactionOversee all service operations, including scheduling, workflow management, and quality controlDevelop and implement strategies to improve service department efficiency and profitabilityAnalyze financial performance and prepare reports for upper managementStay up-to-date with the manufacturer's vehicle technologies and service proceduresCollaborate with sales and parts departments to ensure seamless operationsHandle complex customer issues and maintain positive relationships with key clientsEnsure compliance with manufacturer's brand standards and all relevant regulationsMinimum 5 years of experience in automotive service management, preferably with at least 2 years in luxury or high-performance vehicles; Imports service management experience a plusProven leadership skills with the ability to motivate and develop a high-performing teamExtensive knowledge of luxury-brand vehicles and their maintenance requirementsStrong customer service orientation with excellent communication and interpersonal skillsProficiency in automotive diagnostic techniques and repair proceduresSolid understanding of financial management and budgeting in a service department contextProficient in using automotive service management softwareBachelor's degree in Automotive Technology, Business Management, or related field (preferred)Demonstrated ability to handle high-pressure situations and make decisive actionsStrong analytical and problem-solving skills with attention to detailUnderstanding of luxury automotive market trends and customer expectationsAdditional InformationBenefits for our full-time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D Coverage, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, and Employee Discounts.Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.