Service Advisor

Ted Moore Auto Group; Tulsa (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Life insurance

Flex spending

Paid vacations

401K with match

Free parking

Job summary

Ted Moore Auto Group in Tulsa is seeking an experienced Automotive Service Advisor to manage customer visits from write-up through delivery and keep the shop informed. We offer a fast-paced environment with competitive pay and benefits.

You will walk customers through technician findings, present recommendations and pricing, and coordinate with teammates to prioritize and complete work, ensuring timely follow-ups without manager prompting. Opportunities for advancement are available.

Qualifications

• Prior experience as an automotive Service Advisor managing your own repair orders and customer relationships.
• A positive performance record you can discuss in specific terms, such as customer satisfaction, customer-pay hours sold, repeat business.
• The initiative to act on an aging repair order or a missed promise, and the judgment to involve the right teammate when you need help.

Responsibilities

• Listen to the customer's concern, document it accurately on the repair order, and agree on when the customer will hear from you next.
• Call customers who drop off their vehicles. Walk them through the technician's inspection video, share what checked out well, explain the recommendations and pricing, and ask for authorization.
• If the customer needs to prioritize, help them understand what needs attention first and offer to schedule the remaining work.
• Track your open repair orders, coordinate with technicians and parts, and contact the customer in the event pricing or timing changes.
• Review the completed work at pickup and follow up on outstanding concerns. Step in when a teammate needs help reaching a customer for answers.

Job description

Tulsa Hyundai is looking for an experienced Automotive Service Advisor with a proven record of taking care of customers and producing results. You’ll manage each visit from write-upthrough delivery. We’re looking for someone who sets a clear plan with the customer, keeps theshop informed, and follows up without waiting for a manager to ask.

As a Service Advisor at Ted Moore Auto Group, you will enjoy a fun, fast-paced work environment that rewards a driven, passionate and focused work ethic. We offer competitive pay, 401k opportunities, health benefits and opportunities for advancement.

About Us:

Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.

Benefits We Offer:

• Full time
• Benefit Packages available – Health, Dental, Vision, Life, Flex Spending Offered
• Paid vacations
• 401K plan with match
• Free Parking

Responsibilities:

• Listen to the customer's concern, document it accurately on the repair order, and agree on when the customer will hear from you next.
• Call customers who drop off their vehicles. Walk them through the technician's inspection video, share what checked out well, explain the recommendations and pricing, and ask for authorization.
• If the customer needs to prioritize, help them understand what needs attention first and offer to schedule the remaining work.
• Track your open repair orders, coordinate with technicians and parts, and contact the customer in the event pricing or timing changes.
• Review the completed work at pickup and follow up on outstanding concerns. Step in when a teammate needs help reaching a customer for answers.

What You'll Bring:

• Prior experience as an automotive Service Advisor managing your own repair orders and customer relationships.
• A positive performance record you can discuss in specific terms, such as customer satisfaction, customer-pay hours sold, repeat business, or declined-service follow-up.
• The initiative to act on an aging repair order or a missed promise, and the judgment to involve the right teammate when you need help.