Automotive Service Advisor

Joe Cooper Lincoln; Tulsa (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D

Disability

EAP

401(k)

PTO

Paid Vacation

Paid Holidays

Employee Discounts

Job summary

JACKIE COOPER IMPORTS OF TULSA is seeking a Service Advisor who serves as the main liaison between customers, managers and technicians. You will listen to concerns, outline needed repairs, and set expectations for service delivery.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, and at least one year in a dealer‑level or large facility environment, with an unrestricted driver’s license.

Qualifications

• High school diploma or GED required
• Post-secondary automotive training or equivalent work experience preferred
• One year of dealer-level or large facility experience preferred
• Unrestricted driver's license and clean driving record
• Excellent communication and professional appearance
• Ability to work in a fast-paced team environment

Responsibilities

• Serve as the main liaison between customers, managers and technicians
• Listen to customer concerns, outline needed repairs and set expectations
• Coordinate with technicians to ensure timely completion of service and repairs
• Ensure customers understand repairs needed and what to expect on delivery

Skills

customer service

communication

team collaboration

Education

High school diploma or GED

Automotive training or experience

Tools

CDK

X-Time

Job description

# Automotive Service AdvisorJACKIE COOPER IMPORTS OF TULSA - TULSA, OK 74133## OverviewCategoryAutomotive## Description**USA Today Top Workplace!**Our Service Advisors are the center of communication for service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.## Qualificationsrecommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service. **Qualifications*** High school diploma or GED required* Post-secondary automotive training or equivalent work experience preferred* One year of dealer-level or large facility experience preferred* Broad scope of automotive mechanical/electrical knowledge* Neat, clean, and professional appearance* Pleasant/friendly demeanor and an outgoing personality* Highly professional and dependable* Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress* Excellent interpersonal skills to interact professionally with customers, vendors, and staff* Unrestricted driver's license and clean driving record* Basic computer and internet skills. Experience with CDK and/or X-Time preferred## Additional InformationBenefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts***Cooper Auto Group**is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.*