Experienced Service Advisor

PORSCHE JACKSONVILLE; Jacksonville (FL); Vor Ort; USD 52.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Zusammenfassung

Porsche Jacksonville is seeking a positive team member to join our luxury dealership to provide a premium experience for internal and external customers. You will greet clients, assess vehicle concerns, and coordinate the repair process.

The ideal candidate has 2–3 years as an automotive service advisor, strong knowledge of mechanical and electrical systems, and excellent communication. We offer comprehensive benefits, employee vehicle purchase programs, and growth within the organization.

Qualifikationen

• 2–3+ years of experience as an automotive Service Advisor, preferably with Porsche or luxury brands.
• Strong understanding of automotive mechanical and electrical systems.
• Excellent verbal and written communication with a customer-first demeanor.
• Experience with dealership management systems (DMS), scheduling software, and CRM tools.
• Valid driver's license with a clean record; ability to operate automatics and manuals.

Aufgaben

• Greet customers promptly, listen to concerns, and set realistic completion times.
• Conduct walk-around inspections and document vehicle conditions.
• Translate findings into clear estimates for customers and prepare parts/labor quotes.
• Administer warranty policies and service programs per Porsche standards.
• Monitor repair progress and provide status updates to customers; ensure CSI targets.

Kenntnisse

Customer service

Communication skills

Problem solving

CRM tools

Scheduling software

Ausbildung

High school diploma or GED

Post-secondary automotive training

Tools

DMS

Jobbeschreibung

Fields Porsche Jacksonville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer - Benefits

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Client Relations: Greet customers promptly, listen attentively to vehicle concerns, and set realistic promised times for completion.
• Vehicle Inspection & Intake: Conduct walk-around inspections, document vehicle condition and warning lights, and open accurate repair orders in the dealership management system (DMS).
• Consultation & Estimates: Translate technical findings from technicians into clear, value-focused explanations for the customer. Provide detailed parts-and-labor estimates.
• Warranty & Compliance: Administer factory warranty policies, extended warranties, and service programs according to Porsche standards.
• Workflow Management: Monitor repair progress throughout the day, communicate status updates proactively, and verify quality checks before vehicle return.
• Satisfaction Metrics: Maintain high Customer Satisfaction Index (CSI) scores (typically 96.0+ or brand target equivalent).

Qualifications & Requirements

• Experience: 2 to 3+ years of experience as an automotive Service Advisor, preferably with Porsche, luxury, or high-line brands.
• Technical Knowledge: Strong understanding of automotive mechanical and electrical systems, performance vehicles, and diagnostic workflows.
• Communication Skills: Exceptional verbal and written communication skills with a refined, customer-first demeanor.
• Software Proficiency: Experience with dealership management systems (DMS), scheduling software, and CRM tools.
• Licensing: Valid driver's license with a clean driving record; ability to operate both automatic and manual transmission vehicles.
• Education: High school diploma or GED; post-secondary automotive training is a strong asset.