Luxury Auto Service Advisor – High-Earning, Fast-Paced Role

MileOne Autogroup; Silver Spring (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health and financial benefits

Training and mentoring

Employee Purchase Program

Job summary

Mercedes-Benz of Silver Spring, a flagship MileOne Autogroup dealership, seeks an experienced Service Advisor to elevate our luxury service operation. You will deliver exceptional guest experiences, manage service appointments, and clearly communicate recommended services in a fast-paced, high-earning environment.

Join a team focused on precision, performance, and career growth within a luxury OEM framework.

Qualifications

• Previous automotive service advisor experience required (luxury brand experience a plus).
• High dedication to customer service.
• Excellent communication and follow up skills.
• Strong understanding of vehicle systems, functions, and service operations.
• Proficiency with MS Office, dealership software, internet tools.

Responsibilities

• Deliver exceptional customer service aligned with Mercedes-Benz brand and warranty standards.
• Schedule, manage, and coordinate service appointments and repair estimates.
• Communicate recommended services clearly and professionally.
• Proactively address and resolve customer concerns with urgency and care.

Skills

Automotive service advisor

Customer service

Communication

Vehicle systems knowledge

MS Office

Tools

MS Office

Dealership software

Internet tools

Job description

Mercedes-Benz of Silver Spring, a flagship MileOne Autogroup dealership, seeks an experienced Service Advisor to elevate our luxury service operation. You will deliver exceptional guest experiences, manage service appointments, and clearly communicate recommended services in a fast-paced, high-earning environment.

Join a team focused on precision, performance, and career growth within a luxury OEM framework.