Luxury Auto Service Advisor — High Pay & Career Growth

Mills Automotive Group; Hampton (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Medical coverage

401K

Paid time off

Work-life balance

Job summary

Mercedes Benz of Hampton is seeking a dynamic, customer-focused Service Advisor to join one of the fastest-growing service teams in the Hampton Roads area. You will greet customers, collect information, report symptoms, and prepare estimates, while delivering an outstanding customer experience.

The role emphasizes follow-through, clear communication, and integrity in work. A long-term career with ongoing development and comprehensive benefits is offered at the dealership.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• High energy and integrity; long-term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service excellence

High energy level

Integrity

Communication skills

Job description

Mercedes Benz of Hampton is seeking a dynamic, customer-focused Service Advisor to join one of the fastest-growing service teams in the Hampton Roads area. You will greet customers, collect information, report symptoms, and prepare estimates, while delivering an outstanding customer experience.

The role emphasizes follow-through, clear communication, and integrity in work. A long-term career with ongoing development and comprehensive benefits is offered at the dealership.