Luxury Auto Service Advisor – Elevate Customer Experience

Murgado Automotive Group; Virginia; Hybrid; USD 66,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

401(k) plan with company match

Paid time off and holidays

Employee discounts on vehicles, parts,

Career advancement opportunities

Training and development

Access to cutting-edge service tools

Job summary

Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, seeks an Automotive Service Advisor to be the primary contact for service customers and to guide maintenance and repairs with precision.

You will coordinate with technicians, prepare repair orders, and communicate updates to ensure a seamless experience from drop-off to pick-up. Competitive pay and comprehensive benefits accompany this role.

Qualifications

• Excellent communication and interpersonal skills.
• Multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; technical or customer service training is a plus.
• Familiarity with automotive repair processes is a plus.

Responsibilities

• Greet customers warmly upon arrival and assess their service needs.
• Provide expert advice on maintenance, repairs, and service options.
• Prepare repair orders with documented concerns and coordinate with technicians.
• Communicate service updates and answer questions from customers.
• Ensure a seamless customer experience from check-in to vehicle pick-up.
• Explain services and costs in detail to customers.
• Recommend additional services based on vehicle condition and guidelines.
• Coordinate with technicians and parts staff for timely completion.
• Maintain strong customer relationships and satisfaction throughout service.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Driver's license

Education

High school diploma

Job description

At Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, we provide an unmatched luxury experience for our customers through premium service and a commitment to excellence. Our dealership represents one of the most prestigious automotive brands in the world, and we strive to maintain the highest standards of customer satisfaction and service. We are currently seeking a dedicated and enthusiastic Automotive Service Advisor to join our team.

What We Offer:

Competitive compensation package with performance-based incentives.

Comprehensive Medical, Dental & Vision Insurance.

401K Plan with company match.

Paid time off and holidays.

Employee discounts on vehicles, parts, and services.

Opportunities for career advancement within the Murgado Automotive Group.

Supportive and dynamic work environment with a focus on training and development.

Access to cutting-edge service tools and technology.

Why Work at Mercedes-Benz of Midlothian?

By joining the Murgado Automotive Group, you’ll become part of a forward-thinking team that prioritizes integrity, innovation, and employee growth. As a Service Advisor, you will have the opportunity to represent one of the world’s leading luxury brands while developing your career in the automotive industry. We believe in fostering a supportive environment where employees feel valued and empowered.

Position Overview:

As a Service Advisor at Mercedes-Benz of Midlothian, you will play a vital role in ensuring our customers receive an exceptional service experience. You will be the primary point of contact for our service customers, advising them on necessary maintenance, coordinating repairs, and ensuring their needs are met promptly and professionally.

Key Responsibilities:

Greet customers warmly upon arrival and assess their automotive service needs.

Provide expert advice on vehicle maintenance, repairs, and service options.

Prepare repair orders by documenting customer concerns and coordinating with service technicians to ensure accurate diagnosis and repair.

Communicate service updates to customers and answer any questions they may have.

Ensure the customer experience is seamless, from check-in to vehicle pick-up.

Provide detailed explanations of services performed and associated costs.

Recommend additional services as needed, based on vehicle condition and manufacturer guidelines.

Work closely with technicians and parts staff to ensure timely and accurate service completion.

Maintain strong customer relationships and ensure satisfaction at every stage of the service process.

Qualifications:

High school diploma or equivalent; additional technical or customer service training is a plus.

Previous experience in a service advisor role or a similar customer-facing position in the automotive industry is preferred.

Excellent communication and interpersonal skills.

Ability to multitask and manage time effectively in a fast-paced environment.

A valid driver’s license with a clean driving record.

Strong organizational skills and attention to detail.

A passion for delivering exceptional customer service.

Familiarity with automotive repair processes and systems is a plus.

How to Apply:

If you have a passion for providing top-notch customer service and are ready to take your career to the next level with Mercedes-Benz of Midlothian, we want to hear from you! Submit your application with a resume today!

$66,000 - $100,000 a year

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.