Luxury Auto Service Advisor – Elevate Customer Experience

Lever, Inc.; Virginia, Northern (MN, KY); Hybrid; USD 66,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

401(k) plan with company match

Paid time off and holidays

Employee discounts on vehicles, parts,

Career advancement opportunities

Training and development

Access to cutting-edge service tools

Job summary

Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, seeks an Automotive Service Advisor to be the primary contact for service customers and to guide maintenance and repairs with precision.

You will coordinate with technicians, prepare repair orders, and communicate updates to ensure a seamless experience from drop-off to pick-up. Competitive pay and comprehensive benefits accompany this role.

Qualifications

• Excellent communication and interpersonal skills.
• Multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; technical or customer service training is a plus.
• Familiarity with automotive repair processes is a plus.

Responsibilities

• Greet customers warmly upon arrival and assess their service needs.
• Provide expert advice on maintenance, repairs, and service options.
• Prepare repair orders with documented concerns and coordinate with technicians.
• Communicate service updates and answer questions from customers.
• Ensure a seamless customer experience from check-in to vehicle pick-up.
• Explain services and costs in detail to customers.
• Recommend additional services based on vehicle condition and guidelines.
• Coordinate with technicians and parts staff for timely completion.
• Maintain strong customer relationships and satisfaction throughout service.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Driver's license

Education

High school diploma

Job description

Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, seeks an Automotive Service Advisor to be the primary contact for service customers and to guide maintenance and repairs with precision.

You will coordinate with technicians, prepare repair orders, and communicate updates to ensure a seamless experience from drop-off to pick-up. Competitive pay and comprehensive benefits accompany this role.