Experienced Service Advisor - Mercedes Benz of Silver Spring

MileOne Autogroup; Silver Spring (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health and financial benefits

Training and mentoring

Employee Purchase Program

Employee Purchase Program

NextMile Scholarship Program

Employee Assistance Program

Job summary

Mercedes-Benz of Silver Spring, a flagship MileOne Autogroup dealership, seeks an experienced Service Advisor to elevate our luxury service operation. You will deliver exceptional guest experiences, manage service appointments, and clearly communicate recommended services in a fast-paced, high-earning environment.

Join a team focused on precision, performance, and career growth within a luxury OEM framework.

Qualifications

• Previous automotive service advisor experience required (luxury brand experience a plus).
• High dedication to customer service.
• Excellent communication and follow up skills.
• Strong understanding of vehicle systems, functions, and service operations.
• Proficiency with MS Office, dealership software, internet tools.

Responsibilities

• Deliver exceptional customer service aligned with Mercedes-Benz brand and warranty standards.
• Schedule, manage, and coordinate service appointments and repair estimates.
• Communicate recommended services clearly and professionally.
• Proactively address and resolve customer concerns with urgency and care.

Skills

Automotive service advisor

Customer service

Communication

Vehicle systems knowledge

MS Office

Tools

MS Office

Dealership software

Internet tools

Job description

Job Description

We are hiring a Service Advisor/ Service Writer for our busy automotive Service Mercedes-Benz of Silver Spring, a flagship luxury dealership and proud member of MileOne Autogroup, is now hiring an experienced Service Advisor to elevate our world-class service operation. This is not an average advisor role. This is your opportunity to represent one of the most iconic luxury automotive brands on the planet, where precision, performance, and personalized service define every guest interaction. If you thrive in a fast-paced, high-earning environment and take pride in delivering an unforgettable ownership experience—welcome to the next level. Experience Everything Mercedes-Benz of Silver Spring Has to Offer

• Competitive compensation: $60,000 – $100,000+ with bonus opportunity
• Exceptional opportunities for career growth within a luxury OEM environment
• State of the art facility with the latest technology
• A tenured, professional, success-driven culture focused on precision and performance

Key Responsibilities

• Deliver exceptional customer service aligned with Mercedes-Benz brand and warranty standards
• Schedule, manage, and coordinate service appointments and repair estimates
• Communicate recommended services clearly and professionally
• Proactively address and resolve customer concerns with urgency and care

Qualifications

• Previous automotive service advisor experience required (luxury brand experience a plus)
• High dedication to customer service
• Excellent communication and follow up skills
• Strong understanding of vehicle systems, functions, and service operations
• Proficiency with MS Office, dealership software, internet tools

Our MileOne Employee Advantage

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

• MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment.

Do Not Post Zip Code 20904

MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland.

We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.

Salary and Additional Details

HEGE123 Service Salary Range $60,000 - $100,000