Luxury Auto Service Advisor - Growth & Benefits

indigoautogroup; Palm Springs (CA); On-site; USD 65,000 - 250,000; Full time

Benefits offered by this job

Comprehensive insurance plans

401(k) plus match

Paid vacation, sick days & holidays

Advancement opportunities

Job summary

indiGO Auto Group's Mercedes-Benz dealership is seeking a full-time Service Advisor to join our state-of-the-art facility. This role offers an exciting opportunity in a fast-paced environment within a globally recognized luxury automotive group.

The position emphasizes excellent customer service, detailed work orders, and a strong focus on CSI and sales performance. Compensation includes base hourly pay plus commissions/bonuses, with a pay range of $65,000–$250,000 and comprehensive benefits.

Qualifications

• Minimum of 5 years' experience in a service advisor role
• Proven track record of CSI and sales history, preferably with a luxury dealership
• Excellent verbal and math skills; may be tested and evaluated
• Ability to communicate both verbally and with written documentation
• Self-motivated and diligent; positive attitude
• Extremely organized with dedicated attention to detail
• Clear focus on delivering work of the highest quality
• Willing to submit to a drug test and criminal background check
• Ability to be insured to operate a motor vehicle

Responsibilities

• Greet customers and record the customer's concerns to generate an accurate work order.
• Track the status of open repair orders and update customers and dispatchers with approvals and delays.
• Learn what is covered under warranty for each franchise.
• Contact previous customers and schedule maintenance items.
• Notify customers when ordered parts arrive and schedule work.
• Assist cashier to close tickets and inform customers when vehicles are ready for pickup.
• Explain repair order charges to customers and inform the service manager of issues.
• Aim to meet management metrics for sales per repair order, gross profit, orders per day, and customer satisfaction scores.

Skills

Service advisor experience

CSI experience

Sales experience

Verbal communication

Math skills

Written communication

Attention to detail

Organization

Customer service

Job description

indiGO Auto Group's Mercedes-Benz dealership is seeking a full-time Service Advisor to join our state-of-the-art facility. This role offers an exciting opportunity in a fast-paced environment within a globally recognized luxury automotive group.

The position emphasizes excellent customer service, detailed work orders, and a strong focus on CSI and sales performance. Compensation includes base hourly pay plus commissions/bonuses, with a pay range of $65,000–$250,000 and comprehensive benefits.