Luxury Auto Service Advisor - Premium Brand Experience

Lever, Inc.; Richmond (VA); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Competitive pay with incentives

Medical, dental, 401(k) benefits

Paid training and career development

Employee discounts on vehicles, parts,

Job summary

Mercedes-Benz of Richmond in Richmond, VA is seeking a customer-focused Service Advisor to be the main contact for customers through the service process, document concerns, explain services, and coordinate with technicians to ensure timely, high-quality work.

This full-time role requires strong communication, multitasking, and a professional demeanor. We offer competitive pay with incentives, comprehensive benefits, paid training, employee discounts, and a supportive team at a luxury brand.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced service environment.
• Experience in automotive service or customer service preferred.
• Working knowledge of vehicle systems is a plus.
• Professional demeanor and commitment to excellence.
• Valid driver's license with clean record.

Responsibilities

• Serve as primary point of contact for customers during the service process.
• Accurately document customer concerns and vehicle issues.
• Provide clear explanations of recommended services and repair timelines.
• Coordinate with technicians to ensure timely service delivery.
• Maintain communication with customers throughout the repair process.
• Ensure customer satisfaction and build long-term relationships.

Skills

Interpersonal communication

Multitasking

Automotive service experience

Customer service experience

Vehicle systems knowledge

Professional demeanor

Valid driver's license

Job description

Mercedes-Benz of Richmond in Richmond, VA is seeking a customer-focused Service Advisor to be the main contact for customers through the service process, document concerns, explain services, and coordinate with technicians to ensure timely, high-quality work.

This full-time role requires strong communication, multitasking, and a professional demeanor. We offer competitive pay with incentives, comprehensive benefits, paid training, employee discounts, and a supportive team at a luxury brand.