Luxury Auto Service Advisor — Growth & Incentives

ZT Automotive Group; Fort Walton Beach (FL); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Mercedes-Benz and dealership training

Job summary

Mercedes-Benz of Fort Walton Beach, part of the ZT Automotive Group, seeks an experienced Automotive Service Advisor to greet customers, document concerns, and coordinate repairs in a fast-paced luxury dealership environment.

You will translate customer needs into repair terminology, explain recommended services, and provide transparent estimates while maintaining ongoing communication with clients to ensure satisfaction and loyalty.

Qualifications

• Previous Automotive Service Advisor / Consultant experience required.
• Mercedes-Benz experience preferred but not required.
• Valid driver's license with a clean driving record.
• CDK and Xtime experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to thrive in a fast-paced dealership environment.
• Basic computer proficiency and the ability to learn dealership software.

Responsibilities

• Greet customers promptly and schedule service appointments.
• Listen to and document customer concerns accurately.
• Create detailed repair orders and communicate repair needs clearly to technicians.
• Translate customer concerns into standard automotive repair terminology.
• Explain recommended repairs, maintenance services, and vehicle service history.
• Provide accurate estimates for repair costs and completion times.
• Maintain regular communication with customers throughout the repair process.
• Coordinate parts ordering and schedule follow-up appointments as needed.
• Resolve customer concerns professionally while ensuring complete customer satisfaction.
• Deliver an exceptional Mercedes-Benz ownership experience that builds long-term customer loyalty.
• Meet dealership performance goals related to customer satisfaction, sales, and productivity.

Skills

Customer service

Communication

Organization

Multi-tasking

Problem solving

Tools

CDK

Xtime

Job description

Mercedes-Benz of Fort Walton Beach, part of the ZT Automotive Group, seeks an experienced Automotive Service Advisor to greet customers, document concerns, and coordinate repairs in a fast-paced luxury dealership environment.

You will translate customer needs into repair terminology, explain recommended services, and provide transparent estimates while maintaining ongoing communication with clients to ensure satisfaction and loyalty.