Automotive Service Advisor — Growth, Training & Rewards

BMW of Fort Walton Beach; Fort Walton Beach (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,

401(k) with company match

Paid vacation and holidays

BMW dealership training

Career growth opportunities

Employee discounts on vehicles, parts,

Team-oriented work environment

Job summary

BMW of Fort Walton Beach is seeking an experienced Automotive Service Consultant/Advisor to join our dealership team in Fort Walton Beach, FL. You will greet customers, document concerns, prepare repair orders, communicate with technicians, and provide accurate estimates while delivering an exceptional ownership experience.

The ideal candidate has prior service advisor experience, excellent communication skills, and the ability to thrive in a fast-paced automotive environment.

Qualifications

• Experience as Automotive Service Advisor/Consultant or equivalent.
• Strong communication and customer service skills are required.
• Ability to manage multiple tasks and maintain organization in a fast-paced environment.

Responsibilities

• Greet customers promptly and schedule service appointments.
• Listen to and document customer concerns accurately.
• Create detailed repair orders and communicate repair needs to technicians.
• Translate customer concerns into standard automotive repair terminology.
• Explain recommended repairs and service history to customers.
• Provide accurate estimates for repair costs and completion times.
• Maintain regular communication with customers throughout the repair process.
• Coordinate parts ordering and schedule follow-up appointments.
• Resolve customer concerns professionally to ensure satisfaction.
• Deliver an exceptional ownership experience and drive loyalty.
• Meet dealership goals related to customer satisfaction, sales, and productivity.

Skills

Customer service

Communication

Multitasking

Organization

CDK/Xtime experience

Tools

CDK

Xtime

Job description

BMW of Fort Walton Beach is seeking an experienced Automotive Service Consultant/Advisor to join our dealership team in Fort Walton Beach, FL. You will greet customers, document concerns, prepare repair orders, communicate with technicians, and provide accurate estimates while delivering an exceptional ownership experience.

The ideal candidate has prior service advisor experience, excellent communication skills, and the ability to thrive in a fast-paced automotive environment.