Luxury Auto Service Advisor

Mercedes-Benz of Riverside; Riverside (CA); On-site; USD 55,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Competitive pay

Job summary

Mercedes-Benz of Riverside is seeking an Automotive Service Advisor to be the primary contact for customers in our service department. You will manage the complete service workflow, provide accurate estimates, and maintain transparent communication between customers and technicians.

You will greet clients, explain maintenance needs, schedule repairs, and ensure a premium luxury experience from arrival to delivery. A strong customer focus and professional presentation are essential for success.

Qualifications

• 2+ years of experience as a Service Advisor or similar customer-facing role in automotive service, preferably luxury.
• Strong organizational skills and a customer-first mindset.
• Ability to manage workflows and collaborate with technicians in a high-volume environment.
• Excellent time management and multitasking abilities.
• Outstanding verbal and written communication tailored for premium clients.
• Professional appearance consistent with Mercedes-Benz brand standards.

Responsibilities

• Greet customers and ensure a premium luxury service experience from reception to vehicle delivery.
• Relay customer concerns to technicians and provide timely status updates.
• Schedule appointments, arrange loaner vehicles or shuttle services, and coordinate repairs.
• Generate clear cost estimates and explain charges, warranties, and savings to clients.
• Advise customers on warranty protections and maintenance options.
• Handle customer feedback and resolve concerns in line with brand standards.
• Collect necessary customer and vehicle data, ensuring accuracy prior to arrival or service.
• Accompany customers on test drives or evaluations as needed to diagnose concerns.
• Promote maintenance packages and seasonal offers to retain and attract clients.

Skills

Customer service

Luxury segment experience

Organization

Time management

Communication skills

Professional appearance

Clean driving record

Job description

Mercedes-Benz of Riverside is seeking an Automotive Service Advisor to be the primary contact for customers in our service department. You will manage the complete service workflow, provide accurate estimates, and maintain transparent communication between customers and technicians.

You will greet clients, explain maintenance needs, schedule repairs, and ensure a premium luxury experience from arrival to delivery. A strong customer focus and professional presentation are essential for success.