Luxury Auto Service Advisor - Flexible Schedule

L0193 Audi Des Moines; Johnston (IA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a Service Advisor at L0193 Audi Des Moines to support a high-volume dealership. Open availability is required to cover evenings, weekends, and holidays when demand peaks and earnings opportunities are greatest.

Representing a premium Audi brand, you will greet customers, assess vehicle concerns, prepare accurate repair orders in ADP, explain services and timelines, and obtain authorization for repairs.

Qualifications

• Attention to detail and a sense of urgency in a fast-paced service department.
• Excellent communication and typing skills for repair orders.
• Strong math skills and basic computer proficiency for costs and entries.
• A valid driver’s license and acceptable driving record.
• Ability to accurately assess vehicle concerns and costs.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Assess vehicle concerns through conversations and vehicle walk-arounds.
• Prepare accurate repair orders, service recommendations, and estimates in ADP.
• Explain recommended services, pricing, timelines, and inspection findings.
• Obtain customer authorization for repairs and additional service needs.
• Coordinate repairs with technicians and keep work moving efficiently.
• Provide proactive updates and ensure a smooth vehicle delivery.

Skills

Attention to detail

Urgency

Communication

Typing

Math skills

Computer skills

Driver's license

Driving record

Tools

ADP

Job description

Lithia & Driveway is seeking a Service Advisor at L0193 Audi Des Moines to support a high-volume dealership. Open availability is required to cover evenings, weekends, and holidays when demand peaks and earnings opportunities are greatest.

Representing a premium Audi brand, you will greet customers, assess vehicle concerns, prepare accurate repair orders in ADP, explain services and timelines, and obtain authorization for repairs.