Express Lube Advisor

Audi Des Moines; Johnston (IA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Retirement Plan

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Dental & Vision Plans

Job summary

Audi Des Moines is seeking a Service Advisor to greet customers, assess vehicle concerns, and prepare repair orders. You will explain services, obtain authorizations, and coordinate with technicians to keep work moving smoothly.

Strong communication, attention to detail, and typing efficiency are essential. A high school diploma and valid driver's license are required. Enjoy competitive pay and comprehensive benefits at a high-volume Audi dealership.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills with customers and teammates.
• Typing ability to enter repair orders accurately and efficiently.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Assess vehicle concerns through conversations and walk-arounds.
• Prepare accurate repair orders, service recommendations, and estimates.
• Explain services, pricing, timelines, and inspection findings to customers.
• Obtain customer authorization for repairs and additional service needs.
• Coordinate with technicians to ensure timely repairs and smooth workflow.
• Provide proactive updates during the repair process and ensure a smooth vehicle delivery.
• Process payments and support a seamless Sales-to-Service experience.

Skills

Customer service

Communication

Attention to detail

Typing

Driving license

Education

High School diploma or equivalent

Job description

Dealership:L0193 Audi Des MoinesAudi Des MoinesHigh Volume Dealership | Hiring ImmediatelyPay: To be discussed during in-person interviewsSchedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.Why Join Our Team?Represent a premium Audi brand in a state-of-the-art dealership known for delivering a relaxed, customer-focused buying experience.Join a team customers consistently recognize for exceptional service,and transparency throughout the sales process.Build lasting customer relationships, not just transactions — Audi Des Moines reviews repeatedly highlight team members by name for being responsive, helpful, and easy to work with.Work with an exciting luxury lineup spanning performance vehicles, SUVs, Certified Pre-Owned models, and Audi's growing electric portfolio.Be part of a dealership that values a straightforward, low-pressure approach, giving you the opportunity to create the kind of experience that keeps customers coming back.What You'll DoGreet customers, answer service calls, and provide a professional, welcoming experience.Assess vehicle concerns through customer conversations and vehicle walk-arounds.Prepare accurate repair orders, service recommendations, and estimates in ADP.Clearly explain recommended services, pricing, timelines, and multi-point inspection findings.Obtain customer authorization for repairs and additional service needs.Partner with technicians to coordinate repairs, clarify findings, and keep work moving efficiently.Provide proactive updates throughout the repair process and ensure a smooth vehicle delivery.Process payments and support a seamless Sales-to-Service customer experience.What You'll BringStrong attention to detailSense of urgencyExcellent communicationTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.Basic computer skillsAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.